Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
Reception staff can be sharp
August 24, 2019
I have had good referral to hospital. The reception staff can be a bit sharp with their attitude at times. Otherwise the surgery is fine.
Happy so far
August 24, 2019
Only used once previously. Appointments are no concern, easy to make. I am so far happy with this surgery to date.
Explanation is fine
August 24, 2019
Do not have to wait long to be seen. I find that staff on the phone are not very helpful but staff on front desk can be. Explanation is fine but treatment doesn't seem to resolve issue which is frustrating. Nurses are very good.
Attitude has improved
August 24, 2019
It is often a long wait to get a non urgent appointment between 1-2 weeks. The staff attitude has improved over the last two years. Can be waiting for a while before I am seen.
Sometimes wait up to 6 weeks
August 24, 2019
I have found it hard to get an appointment, sometimes having to wait up to 6 weeks. The only thing I would change is reduce waiting times for appointment.
Couldn't have wished for better service
August 24, 2019
My husband got ill and I couldn't have wished for better service - you have to ring at 8am to be seen on that day. You can book ahead if you want to.
Making improvements
August 24, 2019
Can be on the phone over 15-20 mins just to get through. Making improvement on this.
Goes well
August 24, 2019
Can wait up to two weeks to get an appointment. I have regular INR blood test here, that goes well. I would prefer not to have to wait so long for a GP appointment. I am concerned that new houses are going up locally and I have no idea how they are going to be catered for with the doctors.
Difficult to get through on phone
March 28, 2019
Very busy and even getting through on the phone is extremely difficult. Throughout the day the phone isn't answered. This morning took nearly 40 minutes to get through but I did get a doctor's appointment. To wait three days for an appointment when you're not well isn't great and I wasn't offered a GP+ appointment or call back . Staff can be a little sharp or unfriendly once they've said there are no appointments available and they just finish the call.
Difficult to see doctor
March 28, 2019
Very difficult to get a doctor's appointment, you can always get one with the emergency care practitioner but that's not the same.
