Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
No problems
February 11, 2019
Not had any problems with getting appointments. The parking is normally ok which makes it easier to attend appointments here. Staff are generally friendly and helpful.
Difficult to get on the day or advanced
December 6, 2018
Very difficult to get appointments with any doctor for both on the day or advanced appointments. It's taken a long while to get an appointment with my doctor and continuity is very important to me so this has been frustrating. There is a need for more staff to cope with the level of need. The doctor I see has been very good, has taken time to get to know me and build a relationship.
Appointments difficult to get
December 6, 2018
Getting an appointment is practically impossible, I didn't get one yesterday but called this morning and got one to see the nurse today. Nurses and doctors give good explanations when you do get to see them.
Continuity with a doctor would be nice
December 6, 2018
It can be so hard to get to see a doctor or a nurse. In one instance it was a five week wait to see the person required. Today I got through on the phone first time, normally it is a bit of a wait, however, it is better than the system previously in place. Reception staff are always pleasant and helpful, I know who my GP is but I never get to see them, it would be nice to have that continuity.
Takes time to get appointment
December 6, 2018
To get any appointment takes time, especially getting through on the phone. I've been asked to call back the next day which did result in an appointment. I don't particularly like being asked why I need the appointment which in some cases is asked a bit abruptly. Since they started care navigation it does seem to have got a bit more difficult to get an appointment. Most doctors are good, you don't get to see your own GP though and with some locums it can feel you are being rushed out.
Very helpful
December 6, 2018
Staff have done their upmost to get me in this morning, very helpful. Initially an appointment wasn't available but when someone cancelled they called me to offer me the appointment. They are a great surgery and the staff have been so good over the years.
Quite good continuity
December 6, 2018
Never have a problem and can always get an appointment, you do also get quite good continuity with the doctors. I don't find the new chairs in the waiting area the comfiest, they're not too bad for a little while but after a while of sitting in them, they're not so good because the backs are quite laid back.
Very supportive nurse
December 6, 2018
Very good once you actually get an appointment. It can take time to get them and you are asked to call back the next day. they do well with what they have.The nurse I see has been very supportive during a difficult year, been wonderful.
Friendly staff
December 6, 2018
You can phone on the day and get an appointment which is great. I've never had an issue with any of the staff, they are all very good, helpful and friendly. The sign in computer works well, its easy to use and saves on staff time.
Approachable and friendly
December 6, 2018
With the limited contact I've had with the surgery they have been very good. I registered here a while back and it all went very smoothly and was handled well. I've been happy with staff, they have been approachable and friendly. I haven't had any problems.
