Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
Struggle to remember appointments
March 18, 2019
Don't have any real issues with the surgery. I do struggle to remember the appointments and even though I have my mobile phone number registered I do t use it much so it doesn't help me remember appointments.
Doctors and nurses very good
March 18, 2019
Can get appointments quite easily at the moment, doctors and nurses are very good, very supportive and helpful. Been very lucky, staff are accommodating and helpful.
Works well with nurse practitioner
March 18, 2019
When you need an appointment you will get seen but normally with the nurse practitioner, which has worked well. Quite happy that I see the nurse and they will always get the doctor involved if needed, the nurse I see is lovely. Very good all round at explaining things. Every time I need an appointment I can get one which is all I need. It's nice to have the queue system and it does go down quickly, it's better than having to call back.
Can't plan ahead
March 18, 2019
You can't plan ahead to book an appointment, when I called today I did get an appointment but you do have to see whoever is available. Staff generally are helpful and online services work well.
Listen to what the problems are
March 18, 2019
Very responsive when you call, they organised a home visit really quickly. The queue system on the phone is an improvement and care navigation has been great and ensures the right person sees me. The staff are all kind and the emergency care practitioner i saw discussed the care needed very well and really listened to what the problems were, really great.
Staff give differing explanations
March 18, 2019
You can't see a doctor easily at all. I've had three appointments with the nurses but never felt it was quite enough. The docotr in the end aked to see me and I've been referred on to a private consultant. The issue started last autunm and I was told I had three diffierent things by each of the nurses I saw. Online prescriptions work well for me but the surgical stockings have been delayed recently. I don't feel that reception staff should be making the decisions about who you get to see and it appears that you can only see a nurse when you call. When you do call to talk to someone specific they always have to call you back but they will never say when which is difficult.
General appointment on the day difficult
March 18, 2019
Getting a general appointment on the day is difficult and thats when you're happy to see any of the staff. They are much better now at explaining things especially to the children. It almost appears that reception staff have their idea about the course of action before you even start speaking which is frustrating.
Difficult to see Dr of choice
March 14, 2019
The most difficult bit is getting to see the doctor of your choice. There are times when you are asked to call back the next day, occasionally you are offered a call back by the doctor which works well. Getting a pre-booked appointment for a med review has been fine and staff are polite, caring and the majority of the time everything is explained well. It's the capacity of the surgery to keep up with the number of patients is the issue.
Good staff
February 25, 2019
Can always get an appointment when you need one and the staff are all very good, flexible and accommodating. Nothing needs to change.
Friendly staff
February 20, 2019
Staff are brilliant but I really don't like that there is a race to get through on the phone. It would be better to have more pre-book able appointments. Getting a blood test can mean a 3-4 week wait. If the doctor says you need to be seen it is easier to get an advanced appointment. I really like my doctor and the staff are friendly but I rarely get to see my own doctor because they are so busy and continuity for me is a big thing. The nurses are brilliant, they are very good because you get to see them more and you do get continuity.
