Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
Phone system is better
December 6, 2018
The phone queue system is an improvement. It can be very difficult to see my own GP, up to a months wait. They are very busy but the nurses are great and I don't mind seeing them at all. The TV screen in the waiting area is very small and therefore it is difficult to read or see the content and the information disappears very quickly, not allowing enough time to read it . Reception staff are very good, they are helpful and make sure that you see the right person.
Call backs work well
December 6, 2018
You can't always get through on the phone straight away but staff are very friendly and helpful. If you're late calling it can be difficult to get an appointment but they do offer call backs and this has worked as after speaking to the doctor I've been given an appointment which was good. The only alternative was to call back the next morning, so it worked well.
Tend to get appointments on the day
December 6, 2018
The treatment and care provided are both good. Its quite good to get appointments, when I've called I tend to get one on the day I need one. The nurses are also very good.
More difficult to see a specific doctor
December 6, 2018
When you call in the morning it can take time to get through on the phone and to then get an appointment, especially if you want to see a specific doctor. Its a good surgery generally but it has changed over the years.
Doctor listens
December 6, 2018
When I can see the doctor I prefer they give time and listen. I don't like seeing different doctors which does mean longer waits, up to two months, to see my doctor which was too long. Seeing someone different each time for appointments means you have to explain all over again
Friendly staff
December 6, 2018
I've had limited contact with the surgery but when I have had an appointment it has gone well and all staff have been friendly and explained things well.
Good information provided
December 6, 2018
A brilliant surgery can always get an appointment but the only issue is that you don't get to see your own GP. Staff provide good information at all times and it generally works well.
Prefer continuity with doctor
December 6, 2018
I do prefer continuity with the doctor I see so it can be a bit more of a wait to get an appointment. Its important to me because it makes discussing ongoing issues easier rather than telling someone new everything. The appointment system is good, I've had a lot of appointments recently and always get an appointment. I do tend to book the next one before we go home though.
Everything is very organised
December 3, 2018
They are brilliant-absolutely brilliant! Emergency practitioner (ex paramedic) is great. He represents an extra option. The doctors ring back if it urgent and they make an appointment for me if that is necessary. Everything is very organised
Cheerful Reception staff
October 16, 2018
I would like to thank the young lady on reception today, she was very helpful and polite
