Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
Difficult if work full-time
March 28, 2019
Working full-time it's difficult to get appointments.i wasn't offered a GP+ when an appointment yesterday wasn't available. Although I was given an appointment with the physio today. It's a shame more isn't available out of working hours so people who work can access appointments more easily.
Difficult to get appointments
March 28, 2019
I was quite lucky as I got an appointment with a doctor today, there have been times when I've seen a different member of staff who didn't get the treatment right. Getting appointments is difficult and this is the biggest problem at the moment.
No appointments on the day
March 28, 2019
Getting an appointment this week has been especially difficult, it took 10 mins to get through today and I got an appointment with a doctor. When calling previously this week there were no appointments at the surgery available that day and I had been ok no the phone for 25 mins which was a long time, I was offered GP+ appointment though. Staff have been good and the way in which they dealt with there being no appointments was at least sympathetic.
Ticks along nicely
March 27, 2019
The check in machine is difficult and often doesn't work. To see someone specific does take a long time but generally they do everything well, it ticks along nicely.
Can be asked to call back next day
March 27, 2019
You can't always see the doctor of choice but if you call early enough you will get an appointment. There have also been times when there have been no appointments available and I've been asked to call back the next day.
Polite staff
March 27, 2019
Staff are polite. Repeat prescriptions are automated which works well. Staff are mindful and patient with me on the phone. Text messages work well to remind me if appointments and I'm happy to see whoever is available to see on the day.
Brilliant doctors
March 27, 2019
Doctors are brilliant, they are very good. Reception don't like to give appointments out and I visit the surgery first thing to book as I'm more assured of an appointment with someone at the surgery. There are times when there are no appointments available and I've only been offered a GP+ appointment once. My regular appointments are pre booked by the doctor which helps.
Continuity with Dr is difficult
March 27, 2019
Getting to see the same doctor is very difficult but everyone from reception through to the doctors is great. Today I'm seeing the emergency care practitioner instead. Everyone is lovely at the surgery and all are helpful.
Reception helpful and accommodating
March 27, 2019
Receptionists are very good, they have really improved, very helpful and accommodating. You can see a doctor but getting to see a specific doctor is very difficult. I've called three morning's this week to try and see a certain doctor but I'm now seeing a practice nurse instead today. I would like to see magazines in the surgery to give you something to read while you wait. I do find medical staff excellent at explaining things.
Medication deliveries are great
March 18, 2019
It's great to get medications, I've had no problems and they deliver them which is great. Doctors and nurses are very good and helpful.tou never feel rushed in appointments and they don't mind if you go over your 10 minutes. To see a specific doctor,who I prefer to see , does take more time. She explains everything really well.
