Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
Staff fantastic
December 23, 2021
Its very cold in the building today with all the windows open, no heating and the fans going. I've used Ask My GP to get an appointment and it's worked well, I did struggle to get a bloods appointment though. Staff at the surgery are fantastic.
Marvelous staff
December 23, 2021
Haven't had any problems getting through to the surgery or getting appointments. The doctor has been very supportive and caring and the staff generally are marvelous.
Friendly
December 23, 2021
When I've needed an appointment I've been happy with how its all worked and how I've been treated. It's all good and staff are friendly.
Communication difficult
December 23, 2021
Following a stay in hospital I've found the communication very difficult and almost non existent at times. The way in which I was told that I was being referred was bluntly delivered. Getting blood tests has been absolutely fine and they do it very well. I've used Ask My GP and one of the questions asks who you would like to come back to you but I've never been called by the person I say, feels like you're just a number!
Easy to get appointments
December 23, 2021
It's been easy to get appointments and staff are polite and explain things well. The waits on the phone aren't too long so it all works well.
Had difficulties
December 23, 2021
I've been very unwell and have managed to get an appointment. I don't particularly like having to do it all by phone really. I've also had difficulties getting a child seen and in the end decided to go to A&E.
All pretty good
December 23, 2021
I've used econsult to arrange an appointment after treatment I'd been given before didn't work. It's all been pretty good, they are always on the end of the phone for you if you need them. I've been given very clear explanations by staff especially when blood clinics had to move location due covid.
Always happy with the response and service
November 29, 2021
Always get seen if needed, I use the ask my gp and get a response to queries and medication quickly.
Unhelpful and rude receptionist
November 23, 2021
Unfortunately, some of the reception staff let the surgery down by the harsh unhelpful response over the phone
Helpful staff
September 23, 2021
My father finds the message on the phone very long and confusing so he is unable to call to book his appointments now. The number of options are too many for him and he can't cope with it. The staff are really helpful but the way in which the sliding window at reception is closed on you can appear a little rude.
