Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
Ask My GP
May 13, 2024
Ask My GP is difficult as it asks you who you would like to see and then they give you an appointment with someone different any way but you can't say who you would rather not see. When worried about the children it's concerning how long it takes to do an Ask My GP. At times have had longer waits but they have been the same day. Once in the care is very good and I'd give five stars for this aspect as the staff are good.
A bit up and down
May 13, 2024
My annual review has been delayed. After receiving a text message to say it was cancelled the surgery contacted me to rearrange the nurse appointment. Things have changed but it is a bit up and down. Medication requests don't get sent across to the pharmacy quickly. I received a text to say it had been sent across but the pharmacy said they hadn't received it. It's hard when you have to chase things up and you're stuck in the middle between them.
Very good
May 13, 2024
The way the doctors speak to you is great, friendly and approachable, they are easy to talk to. When I call up to arrange appointments the reception staff ask the right questions and make sure I get to see the right person too.
Okay
May 13, 2024
The number of GPs seems to have dropped so mostly see the nurses and most issues are addressed that way but there is a feeling you can't see a GP. I've found Ask My GP better than phoning but it can sometimes feel like a long wait, 4-5 hours at times to be contacted by the surgery. Today however, I was contacted quickly to arrange the appointment.
More difficult
May 13, 2024
I don't come to the surgery very often and have had some difficulty getting to see a GP easily, I would just like to speak to someone. Our neighbour who is registered blind has had more difficulty and was asked to look in the mirror to provide more information to them.
internet access
May 13, 2024
As a temporary patient with no internet access it's all worked well and I had a call back and the doctor was good. There was a slight mix up with medication which although took a little time to sort out has been.
Been good recently
May 13, 2024
On the whole its fine and appointments are available when needed. We've recently been in and out a lot with the children and they have been seen quickly.
All good
May 13, 2024
Ask My GP works, gets a good response and have spoken to a GP quickly and then given an appointment first thing in the morning. I find it easier to use Ask My GP rather than calling as it is simpler and easier and gets a prompt response.
Would rather see a doctor
May 13, 2024
At times it is hard to get across the right information when doing an Ask My GP submission, it is easier to just speak to a member of staff. Most appointments I've had have been telephone consultations with either a nurse or a paramedic and I would rather see someone and a doctor over a nurse or paramedic. At times it seems that there is doubling up with appointments when you see one clinician and then another for a different aspect. I was told that I would need a review in six months time but I had to contact the surgery to arrange it rather than them contacting me.
Mixed
May 13, 2024
Tried to book by phone but I ended up coming to the surgery to arrange it as I find the phone difficult. I did have an issue when a referral not being done as I had been told it was and I do try not to see one GP if possible. I've also had times when I've requested an appointment but heard nothing more from them.
