Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
Very helpful staff but some difficulty with communicating with GP's.
December 20, 2016
Very helpful staff. Never any excessive waits. Communication with some doctors can be a little tricky and use of medical terminology doesn't help. Online system works really well. It woud be nice if there were some early appointment times available
Good service despite being under pressure
December 20, 2016
It's difficult for the surgery to offer an excellent service when they have little control over things. The nurses give good explanations and maintain a good level of care. Nurses take pride in their job. I do feel a bit rushed with my appointment
Some staff can be abrupt. Brilliant doctors medical staff.
December 20, 2016
A couple of staff are a little abrupt on the phone. The doctors here have been absolutely brilliant as has the Emergency Care Practitione and the nursing assistant. It's much better than it previous was. Sometimes it gets a little warm in the waiting room.
Happy with service & getting appointments
December 20, 2016
Quite happy with the surgery at the moment. At the moment we have ongoing appointments and have no trouble getting them when we need them
Good service & I get an appointment when I need one
December 20, 2016
The service meets my needs 9 times out of 10. I can get an appointment when I need one. A few months ago I couldn't get an appointment and was told to call back the following morning
Good care but mix up with my records and rude staff
December 20, 2016
The care that I've received is good. However I was called in to discuss my recent scan but when I spoke with the doctor I was told I'd had a scan that I hadn't had. When I queried it, it turned out that the results were another patients which had been put on my file. When I called for other results I was told by reception that I was unable to have them as no one was available to let me know them. She was very rude and when I said I neede them today I was given a phone appointment with a doctor. The doctor called me within minutes. Why didn't the receptionist offer this in the first place? I've lost all confidence in the practice
Excellent and attentive staff
December 20, 2016
This morning I arrived and there was a little mixup whereby my appointment wasn't recorded. Staff arranged for me to have an appointment half an hour later. Reception staff have been absolutely wonderful. Staff have been very attentive
Staff are excellent but 'phone system is complicated & confusing
December 20, 2016
All staff are generally very helpful. The telephone system is quite complicated and the options take time and are confusing.
Good GP but online appointments are limited
December 20, 2016
Really like my GP but online the appointments for them are a bit limited. More time slots would help.
Happy with service and staff but some long waits at surgery
December 20, 2016
Sometimes the waits can be a little long but today is the longest I've waited. Explanations can vary depending on who you see but this hasn't impacted on the care I've received. The staff are very friendly and I'm happy with the service
