Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
Continuity of care is a problem
October 20, 2016
A lot of the very experienced GPs have left and many locums are not as experienced. Continuity of care is a problem as seeing a different doctor each time means that information is not always taken into consideration as history can be complex. It would be nice if continuity could be maintained, if they could find a way for it not to impact on the patient. The system has worked well for me and the reception staff are competent.
I dont like being asked whats wrong when booking
October 20, 2016
For a specific doctor the waiting time for appointments was about 2 weeks but generally it's not been as long as that. Care from doctors and nurses has been good.
I don't like being asked what is wrong with me to book an appointment and when I've said I only want to discuss it with the doctor the response isn't always great.
I don't like being asked what is wrong with me to book an appointment and when I've said I only want to discuss it with the doctor the response isn't always great.
Booking can be problematic
October 20, 2016
Sometimes you can ring and don't get much; other times they are really helpful. You do need to prompt full explanations at times with lots of medical terminology. Having an advanced booking system would be an advantage
I would like to be able to book ahead of time.
October 20, 2016
The front desk and pharmacy staff are all polite. It would be better to have the ability to book ahead of time for non-urgent appointments.
Prescriptions are always arranged on time.
October 20, 2016
Prescriptions are always arranged on time, never any problems. When I've tried to get an appointment it's all worked well. The service for me works very well.
Getting appointments can vary
October 20, 2016
Getting an appointment earlier this year was very difficult. However, this visit they did all they could to get me seen.
The waiting times can vary.
October 20, 2016
A good surgery that meets my needs. The waiting times can vary a bit
My doctor is good
October 20, 2016
My doctor is good. The attitude of the staff is very good. Overall everything is very good and I'm happy.
lack of continuity
October 20, 2016
If you want to see a particular doctor it's about a 2 week wait. With ongoing issues if you have to see a locum each time you have to go over all of your history. I do like having the continuity. My doctor gives me time, listens and will refer me on if necessary
A generally good surgery
October 20, 2016
You can normally get to see a doctor on the day you call but maybe not with your prefered doctor. This doesn't overly affect care but does mean you have to spend time going over your history especially with ongoing issues. Nurses are good, easy to talk to. It's generally a good surgery and meets my needs
