Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
Excellent, professional and relaxed service
December 20, 2016
Relaxed but efficient service and very professional
Service is second to none although hard to see preferred GP
December 20, 2016
The actual service when you can get it is second to none. It is very difficult to get to see my named GP. I tried recently and was told there were no appointments available 3 weeks ahead.
To maintain continuity is important when there are ongoing issues
To maintain continuity is important when there are ongoing issues
Asthma clinic is very good but simpler repeat prescribing system required
December 20, 2016
The asthma clinic has been very good. As standard, my son's medication is prescribed monthly; if there was a simpler process for submitting the repeat request it would help
Lack of GP's
October 20, 2016
The lack of GPs does affect the service offered and care provided but this is a national issue. Getting to see a GP can take 2 maybe 3 visits with other practitioners. On the other hand getting appointments for another family member has been very flexible. It would be helpful to have more appointments available and greater flexibiity to get advanced appointments
I have waited over an hour
October 20, 2016
Staff can be very short with you especially when you are trying to get an ppointment. They just want to get you off the phone. Medical staff have all been ok and I'm happy with everyone I've seen. In the past I've waited over an hour for my appointment but they don't tell you if there are long delays. If you ask you are told that you are in the queue. Once you are through the booking process the care is good.
Getting a blood test can take 3 weeks. If you use online booking it works for non-urgent advanced bookings but if you try to get an appointment for the next day they would all be gone
Getting a blood test can take 3 weeks. If you use online booking it works for non-urgent advanced bookings but if you try to get an appointment for the next day they would all be gone
All works well
October 20, 2016
Generally see whoever is available. More often see the nurses which works well
Always a delay
October 20, 2016
Always a delay up to 30 minutes late; never known it to run on time. It would be better to have an audio announcement saying which patient is next
Sometimes there is a slight delay
October 20, 2016
Sometimes there are slight delays but people need more than the 10 minute allocation.
We have never had any problems with the surgery and can't fault them. I prefer to see the same doctor to help with continuity and different treatment plans. But I particularly can't fault them.
We have never had any problems with the surgery and can't fault them. I prefer to see the same doctor to help with continuity and different treatment plans. But I particularly can't fault them.
Great service
October 20, 2016
Very helpful staff. On average the waits are good and on occasions I've been called ahead of time. Couldn't get better service anywhere.
Having the visual screen to tell you when and where you need to go is very good.
Having the visual screen to tell you when and where you need to go is very good.
The staff have been great
October 20, 2016
The GPs I've seen have been very good but you don't get to see the same one. The nurses have been great, treating my wife's leg over the summer. The system works well and we have been lucky to get the care we need.
