Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Horrendous

Oncology

September 16, 2015

Four and a half years ago my grandparent was diagnosed with liver cancer, was told she had max 12 months to live and never offered any treatment. Has now been told she never had the cancer and they do not know what is wrong. Absolutely disgusted with the lack of care she received and continues to receive.

Amber Firman

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Good morning Amber,

Please may I start by saying how sorry i am to hear of the experiences your grandparent has had here at Ipswich Hospital. I am incredibly keen to hear from you directly, please contact me on either dominic.mundy@ipswichhospital.nhs.uk or 01473 702 536 so that we can look into this further.

I hope you get in touch.

Dom

I'm glad I need not visit again

Neurology

September 16, 2015

I have been suffering with headaches since November 2014 and after a routine eye test, I was referred to the hospital for further investigations. Initially I was sent for an MRI scan to rule out tumours etc but it took nearly six weeks to tell me that I didn't have a tumour. Each time I have visited the hospital I leave in tears as I never get any answers. I was told they wanted me to have a lumbar puncture to confirm that I had intracranial hypertension but then openly admitted at my next appointment that they had forgotten to book it. The hospital also wouldn't send confirmation to my GP of the meds I had been given so if I ran out I would have to wait until I saw them again to get the medications.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Good morning,

I am so sorry to hear of your poor experiences at Ipswich Hospital. As you can imagine it is very difficult to address your concerns with not knowing who you are. I am incredibly keen to get to the bottom of this and would encourage you to contact me directly on 01473 702 536 so that I can look into your concerns and to ensure that you don't have any similar issues in the future.

I look forward to hearing from you, and I apologise once again for your poor experiences to date.

Dom

Polite and sensitive doctor and nurse in A&E

Accident and emergency services

September 16, 2015

Seen by a young 'foundation' doctor in A&E who was extremely polite, helped with pain relief medication for my foot and very sensitively discussed an old brain related injury, the doctor and nurse were both excellent.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Good morning,

Thank you very much for your positive comments in relation to your experience with our A&E department, if you would like to contact me with more specific feedback I am sure the team and the Doctor mentioned would be delighted to hear from you, please contact me directly on dominic.mundy@ipswichhospital.nhs.uk.

Many thanks

Dom

Very good service in all ways

Ophthalmology

September 16, 2015

As a regular visitor to the eye clinic, I'm pleased to share that I've always had a very good service, my most recent appointment was with a nurse specialist who was excellent.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Good morning,

Thank you very much indeed for leaving your positive feedback about our Eye Clinic. I will be sure to share your comments with the whole team.

Many thanks.

Dom

Very good care

September 16, 2015

Thankful for the very good care by both nurses and doctors, for my elderly mother on Debenham ward.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Good morning,

Thank you ever so much for taking the time to leave your positive comments with Healthwatch Suffolk, I am thrilled that your mother recieved excellent care on Debenham ward, I will be sure to share your comments with the ward Sister and the whole team on Debenham.

Many thanks again.

Dom

Follow-up appointment cancelled

September 7, 2015

I was told I would receive a follow up appointment post endoscopy. I received a letter several months later offering an appointment only to receive another letter the following week cancelling this appointment. Another few months have past and I still have no follow up appointment.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Good morning,

I cant apologise enough for the confusion regarding your appointments, i am very keen to clear this up for you, if you could give me a call on 01473 702 536 i will chase this i will chase this up and make sure we can schedule in an appointment for you at your earliest convenience.

i can only apologise once again for your experience to date.

Kindest regards

Dom

Staff really helped

September 4, 2015

I attended the department and had multiple x-rays. Due to my restricted mobility I need help getting onto the bed which the staff really helped with. They were great. I didn't have to wait long for my appointment and everything took less than an hour to do.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Good afternoon,

Thank you ever so much for taking the time to leave your feedback with Healthwatch about your experience at Ipswich Hospital.

I am so pleased that we were able to make your appointment both quick and as comfortable for you as possible.

Many thanks again.

Dom

Discrimination towards clients with Downs

September 4, 2015

Supported two gentlemen with Downs to outpatients. Both times the subject of their learning disability came up with regards to providing treatment with the implication being that there was no real point providing treatment as their life expectancy was historically short. Did insist on another appointment with one dept and saw consultant who agreed with me that an operation would be needed this year. The outcome of the other appointment with the other gentleman was to contact them if the problem become worse. Was saddened to see them being treated this way just because they have Downs,especially as in the 21st century they are now living longer,healthier and happy lives.

Anonymous

Excellent, in every way

Orthopaedics

August 20, 2015

I was very well looked after in every way. Nurses could not do enough for me. Operation was well explained. The surgeon came and saw me after the operation and told me what he did and I was very pleased. Food was very good and very well presented.

Anonymous

Very well looked after during my stay

Ear Nose and Throat

August 20, 2015

I found Ipswich Hospital looked after me very well indeed from my initial outpatient's appointments, a scan and operation. The consultant and his 'Team' gave me confidence for my operation. On Stowupland ward the staff were friendly, helpful and looked after me before and after my operation. Don't they all work hard! .

Anonymous

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)