Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

No re-tests done for few years?

Audiology

May 4, 2023

Have had a hearing aid for a year and when had initial test at Boots I was told that I needed both ears. I was however given one.
I've had a re-test at Boots recently and they said I need to come again but told hospital won't re-test until 2025! They also told me I need to get it serviced every 3-5 months which I had not been told when I got it, so I am in today to hand it in for that.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your feedback regarding your hearing aid and I am sorry for any confusion and inconvenience that this has caused. I hope that you have managed to get your hearing aid serviced and it is working well. Thank you

Finally got access

Oral and Maxillofacial Surgery

May 4, 2023

This department is part of the bigger puzzle of trying to access orthodontics and being passed around services. Finally here for extractions and told the funding is there and they meet the criteria even though gone from 'child' to 'adult'.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you taking the time to leave your feedback. I am sorry that you had to battle the system to get your extractions and I hope your forward journey is easier than the one you have experienced so far.

Impressed

Ear Nose and Throat

May 4, 2023

I had a referral from the GP and here in the department within 2 months, which I think is very good and I am impressed as know how under pressure the NHS is.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your kind words, I have passed these onto the Matron for ENT to share with her wider team. Many thanks

Brilliant care in children’s a&e

Accident and emergency services

April 29, 2023

Brought my daughter up this evening after 2 failed visits to out of hours GP. Saw her very quickly, were lovely, friendly. They diagnosed quickly and provided medication that was needed!! Thank you guys, keep up the good work.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your comments regarding your daughters treatment in A&E. I have forwarded your kind words onto the team concerned with her care and I hope she is continuing to make a good recovery at home. Thank you

Excellent service provided by everyone

Urology

April 26, 2023

I visited the department for an invasive procedure. Every person I interacted with was respectful and professional, even down to the receptionist using my name to say good bye when I left. My experience was overwhelmingly positive and I wanted to pass on my thanks to the whole team for a job very well done. Thank you

Helen Underwood

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your feedback regarding your recent treatment at Ipswich Hospital. I have forwarded your kind words onto the Matron for Urology to share with her wider team. Thank you

I feel abandoned by the pain clinic

Pain management

April 24, 2023

I feel abandoned by the pain clinic. I have had ongoing nerve pain issues in my leg and I have been prescribed morphone by the pain clinic which has been increased by them up to a high level. I am concerned how it has affected me and also increased my dependence on it, this has worried me so much that I have decided to go down another pain management route myself, it is costing me a lot of money, the pain clinc staff are aware of what I am doing but I do need another conversation with a medical professional in the pain clinic.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback and I am sorry for any issues and inconvenience that the treatment prescribed by the pain clinic has caused. We would like to look into this further but need some information to do so. Could you please give me a call at your convenience on 01473 702101 so I can gather this. Many thanks Steve Bruce - Patient Experience Team

Still waiting

Orthopaedics

April 19, 2023

After 18 months from apparently being put on the 'urgent' list I am still waiting for knee surgery. You get no timescale given to you and no communication. As I am walking less and less (used to be in a walking club and out every day), I am now barely able to go anywhere due to concerns of falling over. I cannot use a stick due to arthritis, so if it is not sorted soon I will be completely immobile.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for letting us know about your wait for communication regarding your knee surgery and I am sorry that this has been longer than expected. If you are still waiting for information please give our PALS team a call on 01473 704781. Many thanks

Delayed results

Cardiology

April 14, 2023

I've been told I have heart damage but not had anything really explained to me. My GP hasn't received any of the results of tests I've had so they are unable to explain whats going on either which is worrying. Following a TIA my GP also requested a follow up at the stroke clinic but was told by a consultant that due to a lack of capacity they would not be offering these appointments. I feel very unsure about what is going on with my health as they give you news but no information or guidance about what to do.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments regarding the delay in obtaining your results and the conflicting information regarding a TIA follow up clinic. We would like to loo into this further but require some more information to do so, can you please give me a call on 01473 702101 at your convenience so we can assist where possible. Many thanks Steve Bruce - Patient Experience Team

Awful

stradbrook ward

April 3, 2023

My mum is currently on stradbroke ward post surgery to remove part of her kidney and a tumour. she has been left for 12 hours so far with no pain relief or drip that doctor said she needed. Ward don’t answer phone and mum is calling me in pain crying it’s a disgrace.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments regarding your Mothers treatment and care whilst a patient Stradbroke ward and I am sorry that the care given was not as expected. I have forwarded you comments onto the Matron for their attention, if you would like us to look into this further please give me a call on 01473 702101 at your convenience. Many thanks Steve Bruce - Patient Experience Team

Told only 3 chances

Gynaecology

March 30, 2023

When experiencing bladder leaks, I had the 'blue mesh' used. Unfortunately, each time they did not work and on the third attempt after 10 days I had to go back and they said 'sorry we cannot help any more' as I had had my three 'chances.'

Anonymous

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)