Norfolk and Suffolk NHS Foundation Trust (NSFT)
Feedback Rating
Based on 264 reviews
Reviews (264)
Good relationship with Counsellor.
June 8, 2016
Good relationship with Counsellor, would like to choose the gender of the translator. Between October 2015 and March 2016 I have attended Mariner House for counselling about 6 times. The Counsellor has been very good. The translator has been good as well but in the future I would like a choice of gender. I was not given the choice at the beginning. They have prescribed me tablets which has helped. Talking through my problems helps sometimes.
reffered as an urgent case by gp 2weeks ago
June 5, 2016
Had a recurrance of depression and acute anxiety, referred by my gp as urgent, had a visit by cpn, who passed my details on to a care team. 2 weeks have passed and I have not been contacted by anyone. Luckily I have managed to get out of the desperate situation I was in.
reffered as an urgent case by gp 2weeks ago
June 5, 2016
Had a recurrance of depression and acute anxiety, referred by my gp as urgent, had a visit by cpn, who passed my details on to a care team. 2 weeks have passed and I have not been contacted by anyone. Luckily I have managed to get out of the desperate situation I was in.
very stressfull and unhelpfull
June 4, 2016
I have been passed from pillar to post around my local team and having to work with many different people which isnt helpfull as i struggle meeting new people and getting the confidence to open up. I have recently been in a very bad way and i have been told that i wont be getting any support. I am very upset by the way i have been treated over the past few years and i feel my local team has let me down on several occasions.
When you need the help ...no one is there
June 1, 2016
I didn't want a phone call ...I needed a real person
Discharge difficult
June 1, 2016
It's been difficult time get discharged by the consultant (outpatient)
interesting but too little to really help
May 29, 2016
This course must be longer over the course of weeks to really help.
Haphazard
May 27, 2016
Individual care-cos and doctors are usually excellent and caring. It is more getting in to talk to someone, with messages usually not being passed on (often get told hasn't been emailed through to staff member and once put on a post it note at a desk seldom used as mainly out in community) - poor practice in office reception skills and I've found the out of hours service to be a waste of time. I'm considering my role as peer tutor in recovery college as although very helpful at times and I've learned much there however seems to be no backup in place and seems too much to do by a few overworked people with little resources
terrible
May 26, 2016
short breaks and we have to wait to go to the toilet meaning we have to ask and that feels like being at school.and xxxxx is too demanding and bossy. Also I have a learning disibility of understanding things and she gives us the work and we have got to do it within short space of time and that puts pressure and stress on me.and she works too quick and i cant keep up with her teaching because i get too stressed out .
Not consistent
May 25, 2016
My problems have been constant but my care hasn't. Under hellesdon since 1991. Care then transferred to west Norfolk then back to hellesdon 2015. I am now back as a user and have been told there is no psychiatric doctor to see me as the one that left has not been replaced. There are now no community psychiatric nurses to make home visits which are, I think, necessary to help users in the moment which frees the outpatients at the hospital to be used for urgent cases. I have been an in patient and this was very hard. There were not enough nurses or staff to care for everyone. Their time was taken up treating the people that were at more risk than I was. We all needed help and care. More staff would have made my stay more bearable and helpful in my recovery. Because of this I had an early discharge from care and left very angry and no different to when I was admitted.
