Norfolk and Suffolk NHS Foundation Trust (NSFT)
Feedback Rating
Based on 264 reviews
Reviews (264)
disappointed parent/carer of service user
December 21, 2015
I was not given any notice of my adult daughter's CPA review. My daughter has a severe and enduring mental illness and has great difficulty communicating accurately about how she is managing. I feel that the CPA review was just a 'tick box' exercise as I was not involved and staff are aware I wish to attend to support my vulnerable daughter. I have phoned her Care co and left a message as I was not able to speak with Care co. Guidelines state family/carers should be involved if appropriate and this was ignored.
Went private when support was not available
December 21, 2015
I was referred to the wellbeing service with postnatal depression. I was given a six week course of counselling but when I was given the chance to discuss what the issues were I was told that as it was only a six week course they would therefore not be able to go in to everything and would have to concentrate on small aspects. I had to go private to get the support I needed in the end.
Difficult to get referred to CAMHS
December 21, 2015
After seeing a different doctor we finally got our daughter referred in to CAMHS for support. I've had concerns for nearly 3 years but got little help from professionals. She had an initial assessment in September but only recently received the next appointment for January. While waiting for the appointment I called multiple times and was assured I would be called back but this has never happened.
Little or no help
December 17, 2015
My mother has bipolar disorder and her husband has been diagnosed with terminal cancer. As his condition deteriorated she became more and more manic and out of control. My attempts to get help from her GP, social services, access & assessment were all fruitless. After police calling at her house after one incident and even her arrest after another I still got nowhere. This made my step father's last few months even harder than it should have been, for him, for her, family and staff at the nursing home. Since his death, my mother has become acutely depressed and still the help has been minimal. After a day in A&E I was told she should be admitted and 2 hours later no beds available. 4 weeks later the story was the same.
Not treating just ticking boxes
December 6, 2015
I was under this service for many years and found in was moved for one support worker or nurse or social or therapist to the next with only two actually listening to me and having the patience to listen and build trust with me . As a service user you can tell they are pushed for funding because they appear keen to discharge even tho they haven't explored the problem just dealt with the behaviour s.
v.useful, insightful
November 6, 2015
v. good trainers with a mixture of backgrounds to give different perspectives
good
November 6, 2015
very interesting
Lack of care in Community
October 6, 2015
Only care for a schizophrenic who has had 3 hospital stays is provided by elderly relatives, who will soon need care themselves. Is it cost effective to have another remission with all distress caused and another hospital admission?? No Consultant appointments = Gone; No C.P.N = Gone; No visits from carers = Gone.
Excellent when Suffolk respite here not 4 3yr
October 6, 2015
The support services for carers of people with mental health illnesses have been systematically cut leaving the family to cope alone. This invariably causes stress - > ill health to family members.
No assessment for Dyspraxia (2011)
October 2, 2015
Autism Diagnosis Service: Staff we saw were fantastic but at the time we did not realise they had not done all of the assessments which would have led to a diagnosis of Dyspraxia. We later had to fund Occupational Therapy privately.
