Norfolk and Suffolk NHS Foundation Trust (NSFT)
Feedback Rating
Based on 264 reviews
Reviews (264)
Disorganised and unfit for purpose
April 13, 2016
Having been referred to NSFT in December, I am still awaiting an appointment. A telephone consultation offered one route but hasn't been followed up, staff contradict each other, constantly passed to voicemails where nobody returns calls and promises of managerial call backs never materialise.
Very kind & welcoming.
April 8, 2016
When I arrived on Willow Ward I was taken to a really lovely warm room and made welcome by a lovely cup of tea. During the whole time I was there I received really wonderful care and felt nothing was too much trouble for the staff - even ringing the bell for help was answered quickly with a "can I help you?" Even when the home was under a great strain with a tummy bug I wasn't made to feel a nuisance and everything was done to help. I must end by saying thank you to everyone in Willow Ward.
Very good CPN.
April 8, 2016
My CPN is very supportive. I especially like that she gives me choice whether to see her at Victoria House or whether she visits me at home, depending on how I feel at the time I can choose.
First class
March 18, 2016
My wife needed help due to her dementia. Suffolk Coastal IDT were great-psychiatrist, psychiatric nurses and care workers were all so supportive, They came to our house and they solved all the problems
Recovery College
March 16, 2016
ACT course, group therapy course, very thought provoking and experimental
Appalling staff attitude and organisation
January 29, 2016
I was referred to the access and assessment team by my GP whilst in crisis. She asked for them to call me that day as it was an urgent referral. Over 20 hrs later I still hadn't been contacted. I finally called them and was told they were too busy and couldn't offer an appointment until the next day. For the next 3 days I was going round in circles with crisis staff telling me I wasn't their patient I was IDT and IDT telling me I was the crisis team patient. Staff were rude, uncaring and seem to have no understanding of mental health. At one point the staff refused to speak to me and told the receptionist to tell me to call an ambulance if I was that bad. 4 weeks later and I'm still trying to get an appointment. The service is a joke!!
Poor
January 29, 2016
Services for adults with severe and profound learning disabilities but no challenging behaviour or mental health issues do not currently have access to a service Community support is provided but staff are not experienced enough to deal with the issues
fair
January 29, 2016
The staff at NSFT are totally overwhelmed. My daughter's link worker has reduced visits to fortnightly but her CBT support is weekly. We have had to fight to get her the support she needs every step of the way. Families should not have to fight to get support in the first place. They are significantly underfunded.
Not good care
January 22, 2016
The Wedgewood ward at West Suffolk Hospital is a disgrace. There were not enough staff available when leaving the continuity of care is not good at all especially once you are discharged. There were also no mother and baby beds available years ago and they couldn't guarantee my baby's safety if I was admitted to another ward.
excellent
December 23, 2015
Mental health nurse was very understanding and helpful
