Norfolk and Suffolk NHS Foundation Trust (NSFT)
Feedback Rating
Based on 264 reviews
Reviews (264)
OUTSTANDING PATIENT CENTERED APPROACH
May 23, 2016
Chatterton House Team are first class in delivering outstanding patient centered care and support. After years of suffering in silence I was given a chance to be heard and listened to in a way which met my personal needs. This holistic approach has greatly aided my recovery journey and have an improved quality of life. The talking therapies worked alongside medication and peer support in helping me to heal and find a sense of peace and balance in my day to day life again. The small stepping stones helped me to build up layers of new coping strategies which have empowered me to have choice and control in areas of my life that had previously debilitated me. The personalization of services is a fantastic way forward in a life beyond illness. Recovery College is also proving valuable.
Recovery college is excellent
May 23, 2016
Recovery college great. But more people need to be made aware of it.
NSFT in general- wonderful staff but severely short staffed and funded. Too long waiting times which make people unwell. Not staffs fault- they are amazing. Its the Trust as a whole. I hope it changes before more people are seriously unwell.
NSFT in general- wonderful staff but severely short staffed and funded. Too long waiting times which make people unwell. Not staffs fault- they are amazing. Its the Trust as a whole. I hope it changes before more people are seriously unwell.
Helped me so much with my mental health
May 23, 2016
Since starting the recovery college I've not had any hospital admissions because I've learnt to deal with my emotions.
Appalling, non-existent mental health care
May 19, 2016
My 43 year old husband is clinically depressed, on suicide watch at home, and suffers from schizo-affective disorders. After waiting months for help, he was offered a counselling group! NSFT conveniently lost our original complaint and now we've complained again, we've been fobbed off by various functionaries. This trust is a disgrace!
Inapropriate/ inadequate care
May 19, 2016
My my has complex mental health issues (BPD) when she has an acute episode my Dad is her main carer, they are left to cope alone without any support, the GP just increases medication the mental health team call and ask if my mum would like to see a psychiatrist which she says no, she is in no state to make this decision, when she is ill and refusing to get out or bed and eat and drink she in not likely to want to see a Dr, hopeless and frustrating situation and no talking therapies offered or specialist rebiew / intervention via the NHS.
Horrendous treatment of a vulnerable person
May 19, 2016
My mum had to sleep on the male secure ward as there were no female beds, she was very distressed by this and felt unsafe which compounded her illness. She was left to become dangerously dehydrated as she was refusing to eat and drink and they were not able to intervene. A decision regarding ECT was delayed due to funding issues as she was admitted to Hellesdon but from Lowestoft.
Not listened to.
May 12, 2016
Psychiatrist on both occasions did not listen to my concerns or respond in an honest, open, transparent way expected. It is good that the Dr came into my home to assess my situation which appeared to be a manic type episode. I have only just had a diagnosis of bipolar 1 from a home treatment psychiatrist who was recently retired. It is not ideal that my high dose of Venflaxine (225mg) was suddenly stopped, leading to horrendous withdrawals. They did not explain to me that I would experience such intense side effects, which terrified me - including dizziness to the point of nearly fell downstairs while husband was away. I have a 6 year old. This happened November 2015. When put on Olanzapine I had an extreme weight gain where again Dr did not explain the intensity of medication. It is the Dr's job to be open and transparent, which needs to be improved. I respect it is a difficult job to do with a high case load but I would like to be listened to.
Not fit for purpose
May 11, 2016
From the moment I was referred by my GP I was passed around from pillar to post. The Access and Assessment Team were a waste of time, staff gave the impression they just didn't want to be there. I became "nobodies patient" whilst I was waiting to be allocated to Bury IDT. I was allocated a Care Co-ordinator and then told was only my Care Co-ordinator on paper!! Now I'm still in "no mans land" waiting for a meeting in 3 weeks time.
Service has reduced
April 27, 2016
In the past year the support provided by the service has reduced and my husband now only gets visits every 6 weeks and does not get the additional visits he used to get.
Mixed experience
April 27, 2016
I was admitted to Woodlands but this was rubbish but I was also offered courses through the Recovery College which sounds better.
