Norfolk and Suffolk NHS Foundation Trust (NSFT)
Feedback Rating
Based on 264 reviews
Reviews (264)
Sorted things out at a moment of crisis
June 24, 2015
When my other half with dementia hit a critical moment, things were arranged, decisions made and support offered at a time of need. I am eternally grateful.
Thought-provoking positive
June 17, 2015
This course has made me realise that taking a risk can be a positive experience and sometimes i need a gentle push out of my comfort zone
Reorganisation has killed continuity of care
June 12, 2015
Mental health services in Suffolk are in a mess. Too much attention on reorganisation and re-applying for existing jobs has meant many excellent professionals have left the Trust, lost long term patients and lost their team. We have sporadic, occasional and utterly useless care now - having endured multiple medication changes by a psych who doesn't know our son we keep them at arms length.
Carers need to be allowed to attend treatment
June 11, 2015
Accessing the well being service has not been easy. Once in to the system the problem has been that the courses provided do not always allow someone to support the person having the help. This then makes it very difficult for them to attend. My daughter has not therefore accessed the service.
Good but limited service - 6 weeks is not enough
June 1, 2015
Once you access the service, a 6 week inlet retention is neither long enough to aquire a result of proper feedback to the funders nor is it much use to the individual, who at that point would need long term support.
Good service
May 29, 2015
Responded quickly when they visited were very competent and have fast tracked meeting our needs.
Amazing
May 29, 2015
Amazing care by my husband's social worker jointly with a senior nurse from the Ipswich mental health team, assessing and managing his/our care needs as his dementia developed.
Support, understanding and a diagnosis
May 29, 2015
The psychiatrist appointments are too short (1/2 hour) - Need to be longer so you can give a good idea of your history (1 hour).
I finally - after 30 years - got a double diagnosis.
I finally - after 30 years - got a double diagnosis.
Patients suffer, low staff morale, rubbish IT
May 18, 2015
Still largely non-responsive to patient need, though individual staff try to go the extra mile despite the system. Low staff morale in the main, where they feel the system makes it very hard to give their best. Dreadful IT systems (laptops almost permanently broken) with very poor back-up.
Dissatisfied
May 18, 2015
My wife has depression and when she saw the Psche Doctor she was very agitated as the doctor was more interested in going through questionnaire than listening to my wife's problem in depth. I feel that my wife was not being looked on as a person but more of another patient to be dealt with quickly so as to move onto the next one.
