Ravenswood Medical Practice
Feedback Rating
Based on 191 reviews
Reviews (191)
Can't make appointments in the surgery
October 12, 2015
The triage system requires you to talk to a doctor so you can't make an appointment when you are there. About 6 months ago I had a wait of 2 1/2 hours for the doctor to call back, normally it's only 15mins. There are no appointments in advance.
Waiting time is terrible
August 5, 2015
1 and a half to two weeks wait for a normal appointment , emergency appointment same day and GP rings back
Too much medical terminology
August 4, 2015
Sometimes doctors use too much medical terminology and you can leave thinking that you should have asked more questions.
Started out fine but gone downhill
July 27, 2015
When if first opened, RMC was a very clean and pleasant plave to visit. Behind the surgery doors, the GPs excell but it's 'front of house' where things have deteriorated. The walls are now choked with notices (surely a hygiene risk in themselves, gathering dust?), and the carpets and waiting room chairs are filthy. Why do practice managers and senior partners allow their premises to get like this?
Some practice staff could also use some customer service training; a couple behave as if patients are ruining their days by attendig the surgery. Most all don't even let you finish what you're saying and will often get names/facts wrong. When dealing with potentially dangerous conditions and medications, I think this is an accident waiting to happen.
Some practice staff could also use some customer service training; a couple behave as if patients are ruining their days by attendig the surgery. Most all don't even let you finish what you're saying and will often get names/facts wrong. When dealing with potentially dangerous conditions and medications, I think this is an accident waiting to happen.
Better communication needed
July 16, 2015
Better communication between consultants at Ipswich hospital and GPs could be more efficient & improved upon
Routine appointments hard to make
July 16, 2015
Would like to be able to make routine appointments not just 'on the day'.
No review - Only ratings provided
July 16, 2015
No review - Only ratings provided.
Getting an appointment is difficult
July 10, 2015
Getting appointments is difficult for the same. The use of a triage system means that the doctor may not all you back for a few hours
4 Star
July 10, 2015
4 Stars
Seeing a doctor when ill
July 10, 2015
To see a doctor when you are ill the last thing you need is to hang around waiting to speak to a doctor before you can go see them.
