Reynard Surgery
Feedback Rating
Based on 129 reviews
Reviews (129)
I feel I am lucky
February 7, 2019
I prefer to come here (Reynard Surgery, Red Lodge) rather than the other practice (Whitehouse at Mildenhall) just for the parking. Staff are friendly and helpful at both and doctors and nurses are all good so I choose for convenience. I realise I am lucky to have this luxury from what I hear on the news about NHS services.
Very thorough and informative
February 7, 2019
I have given high marks as I value this service but it isn't without issues. Getting an appointment is probably the main thing for me. It takes 3/4 weeks to get to see my doctor and a nurse practitioner appointment is about two weeks. Emergency on the day appointments are usually available if I am really poorly. My doctor is very thorough and informative, which is why I wait the 3/4 weeks rather than seeing someone else.
Happy overall
February 7, 2019
Parking today was very bad here - it isn't usually that bad. I have had to come back for an appointment today because I feel things weren't properly explained last week-hence the four stars for explanation. I am happy overall though.
Overall very good.
February 7, 2019
I was an hour and a half late here once. There was probably a reason but no one told me though I was given an apology by the doctor-my blood pressure soared! I only come here if I can't get an appointment at Mildenhall and overall I suppose I would rate the service overall as very good.
Overall attitude is very good
February 7, 2019
The overall attitude of staff is very good-my score of 3 stars reflects a single episode last year with the management rather than staff. I have scored 'waiting' quite low as well as there is always a minimum of a 10 minute wait but I have waited much, much longer. Those issues aside I am very satisfied and happy to be a patient here.
Parking is helpful
February 7, 2019
I have given a very low score for being seen on time because in my experience you are always at least 35 minutes late being called in, though the nurses tend to be more timely. My 'explanation' score is also a bit low and that is around one particular consultation with a nurse. I was told by the nurse that she would explain something later in the consultation and that didn't happen. I had to ask and I might well have forgotten. I use both surgeries (Whitihouse and Reynard) as routine appointments are about a week, I go wherever is quickest. Parking at Reynard is helpful though.
A very good practice
January 25, 2019
When I first registered here, some years ago now, an appointment on the day was fairly easy-not quite so easy now with the increase in demand from local population increase. I use both branches (Red Lodge and Mildenhall) for convenience and this is still a very good practice.
Everything else is A1
January 25, 2019
The only thing that is less than first class here is the pharmacy in my experience. We were told a prescription would be ready to be collected after 4.00 and in the event it wasn't ready till the next day. In truth had we been told it would be the next day we would have been fine about but in the event we had to make two journeys. Everything else here (location, staff, reception, parking and clinicians) is A1. I would say the stand out thing is the very positive staff attitude.
I don't know how they are still so good
January 25, 2019
I don't know how they are still so good. There have been so many new houses built locally and so many new residents but still the service is so good. I may have to wait a few days for an appointment now (than I did a few years ago) and on a busy day I might be 10-15 minutes late being called in. However, if I am really off colour they always fit me in and sort me out. Great!
Very, very helpful
January 25, 2019
I don't come much at all for myself, I will usually be bringing one of my children in if I do come. I phone in for appointments because it is usually an 'on the day' need rather than a routine appointment. Reception are very, very helpful at fitting us in and doctor and nurse all seem to be very professional.
