Reynard Surgery
Feedback Rating
Based on 129 reviews
Reviews (129)
All very pleasant
January 30, 2023
Its rare that I need to come to the surgery but when I do it is very good. The GP sent a letter to me inviting me in for my most recent appointment but generally I talk to the doctor on the phone and most issues are dealt with in this way, getting to see a GP is a bit limited. The phones can be busy but the music that is played is quite good now. The staff are very polite and friendly.
Brilliant
January 30, 2023
Nothing is too much trouble for the staff and when I ring they do all they can to help and sort the issue out. I've found the telephone consultations work really well and have always been given an appointment when they've been needed too. I'm confident in the care provided by my GP and my diabetes is well managed by the nurse.
All great
January 30, 2023
Its all great, have no qualms about anything. The staff are accommodating when arranging appointments and they are on the ball and will remind you if you forget to arrange a check up. The text reminders for appointments are great and I pick up my medication each month with no issues or delays.
A good surgery
January 30, 2023
Booking appointments has been ok and I've been able to get both face to face and telephone consultations when I've needed them. It would be nice to have a surgery back in Mildenhall again as it was easier to attend appointments there and for ongoing medication it would create less work if we didn't have to request repeat prescriptions so regularly. Overall its a good surgery.
Difficult arranging a blood test
January 30, 2023
I've had problems arranging a blood test and it has taken 3 months in total. Not being able to get the appointment meant that my medication wouldn't be released by the pharmacy, so I then had to go back to the doctor to sort it all out as I have to have my medication. I chased 2 or three times during this period and was told I would be contacted but wasn't. The waits on the phones aren't too bad and it is easier than going online.
Difficult at times
January 30, 2023
Getting appointments, either face to face or telephone call backs can be difficult at times however the staff are good and it's just the availability of appointments that can be an issue. Staff are helpful and accommodating and it has always been a good surgery. Its just a little frustrating but considering the current situation its understandable.
Staff friendly
January 23, 2023
I tend to come up to the surgery to book appointments as its easier than getting through on the phone and I live very close by. Staff are very friendly when talking with them. I had a chat with a GP about getting my prescription done on a 3 monthly basis rather than monthly as its for a medication I'm on for life and this now happens. Since moving to the surgery I haven't had a face to face appointment with a doctor but all the telephone consultations I've had have been great. The online prescription service works well as do the text reminders that come through
Staff great
January 23, 2023
I can't complain about anything, they are always available when needed and the staff are always great. Its a good surgery.
Perfect
October 12, 2022
It's always been perfect here as they get you in quickly and there are really good staff, really can't fault the surgery, it's amazing with great doctors and nurses. Nothing needs to change.
Drs are lovely
October 12, 2022
The phones are very busy and when it takes so long to get through it is off-putting and frustrating. My mum isn't calling because she believes she won't get through. I've used e-consult and it just kicks you out and you have to call the surgery anyway. It feels more of a rigmarole than it used to be. Drs are lovely and great with the kids and once you are in to see them it's great. It would be nice to be told when call backs are likely to happen just so you can plan a little better.
