Reynard Surgery
Feedback Rating
Based on 129 reviews
Reviews (129)
Love this surgery
September 30, 2022
I'm really sad that I am moving house soon and will be leaving the practice. They have been brilliant here, caring and helpful and the staff are all great.
No problems
September 30, 2022
It all works well and I've had no problems at all getting appointments and the triage system works well. Econsult is good to use ad enables quick access and support. There's good communication with doctors and they explain issues well. I've always had appointments with the most appropriate person in the team.I have had issues with the NHS app, it's not working well at the moment so I can't see the messages and have needed to call the surgery for them to read them to me. Staff are trying to help but it appears that its an app issue.
Good continuity
September 30, 2022
I rarely use the surgery and have no problems getting my medication. There is good continuity when I do need an appointment and I've found that econsult has worked well with quick responses and it sorts out the issues too. A very efficient good surgery
Busy phones
September 30, 2022
Phones are very busy in the mornings which is off putting. I've found that it is best to come up to the surgery to book appointments as its easier. I've had to wait about a month to have todays blood test. Overall though they are doing a good job and I'm happy with the care and treatment provided . It's just getting through to the surgery thats the issue.
Excellent
September 30, 2022
The busy phone lines are a little frustrating at times but generally they are very good and appointments are available whenever they are needed and once you get through. The staff are also great, very supportive.
Very good
September 30, 2022
Very good to get an appointment, I find it all works well for me. Staff are wonderful and really professional, its a brilliant surgery ofering great care.
Dr is amazing
September 30, 2022
They are always contactable and have a good relationship with them and they know us well. It gives us confidence. Its a great surgery we've never had any issues.
A lovely surgery
August 8, 2022
A really lovely surgery. The staff are great and offer amazing support. Everything I've needed help with from appointments to advice they've always done very well.
Busy phone lines
June 1, 2022
The phone lines in the morning are busy and by the time you get through there can be no appointments available. The process in place makes you feel that they don't particularly want to see you either and in the past I've been told to go straight to A&E rather than them seeing me. It would be good to have more parking spaces available, may be the area at the back could be cleared.
A very good surgery.
June 1, 2022
I find waiting on the phone at times difficult so I use econsult too which works ok. When I'm told that a doctor will call at some point I find my anxiety levels go up as I'm not sure when they will be calling and I don't want to miss them. The link worker at the surgery is very good but I'm having to wait for CBT and haven't been given a date of when to expect it.
