Reynard Surgery
Feedback Rating
Based on 129 reviews
Reviews (129)
Can't praise them enough
January 25, 2019
I can't praise this practice enough. I use this and Mildenhall branch depending on where I can get seen most conveniently. I prefer it here as it is very easy to park and the staff (both here and at Mildenhall) are all very, very good. I find it a nice friendly place and people smile!
Can't fault the service
January 25, 2019
My whole family is registered here. We joined when we moved to the area seven years ago. They are very good when it comes to the children. My son was poorly this morning and when I phoned in there were no appointments but my doctor called me back later and invited us in to see him this afternoon. You can't fault that service!
Very happy with the service
January 25, 2019
I use both here and Mildenhall (White House) depending on where I can get the first appointment. I'm not aware that I can book online which I think would be useful. Only gripe is that I can sometimes be 10-20 minutes late being called in but given the nature of of the demand I think that is understandable. Overall I would say that I am very happy with the medical service.
Even better over time
January 25, 2019
I have been a patient here for over 25 years. It was a small practice which is now much bigger due to the increase in population locally which has been substantial. They have always been quite helpful and I have to say the practice has improved over time. I have no issues at all.
All very good
January 25, 2019
Generally I find being a patient here to be very good. Happy with nurses and doctors. I was once 5-6 minutes late booking in at reception and I was made to feel quite bad. The hold up was traffic related and unavoidable but I was seen. I was once referred to West Suffolk hospital for a test and I had to chase up my results but really these two issues are pretty minor in what has otherwise been a very positive experience.
Cheerful bunch of people
January 25, 2019
They all seem to be a cheerful bunch of people and a smile always helps. I think much about the practice is first class but I do find waiting for up to 3 weeks for a routine appointment to be a bit of a problem. I think the consultation time allowed is insufficient but I guess that is general and not specific to here.
Not as good as it used to be
December 4, 2018
On the question of getting an appointment when I am unwell. I have to 'phone in at 8.00 and I have been on for over an hour. When I did get through there were no appointments left for that day, which I suppose I should have guessed during the call. This practice isn't as good for me as it used to be but there have been 500 new houses and lots of new people in the area with no extra capacity at the surgery. Good doctors and nurses but big demand!
Easy to get an appointment
July 25, 2016
Fast diagnosis - hospital - physio. I signed on to the surgery and within 1 week had an appointment with my doctor. He diagnosed OA hip and referred for x-ray. Newmarket hospital appointment within 2 days. 1 week later called back to surgery for results, same day appointment. Prescription & PT arranged. very smooth, professional service
Look after me very well
June 8, 2016
They look after me very well and I get appointments within a few days when I need to go.
