Reynard Surgery
Feedback Rating
Based on 129 reviews
Reviews (129)
Really great surgery
October 26, 2021
They see you and will always fit you in if you have an issue and I'm really happy with the surgery its great.
A fantastic practice
October 26, 2021
Very helpful staff, I really can't fault the care provided and the staff who are excellent and so friendly.
Econsult didn't work
October 26, 2021
I completed an econsult and was told the form required would be sent out to me. It hasn't arrived so I've had to come to the surgery to pick one up which is disappointing. Getting through on the phone at the moment can take some time but the care provided by staff is very good. I think the closure of the Mildenhall branch is an issue especially for those who do not drive.
Like the phone consultations
October 26, 2021
I find it's good when they phone you for the consultation as it saves visiting unnecessarily. I'm confident that I'll be offered a face to face with a doctor after speaking to them if its needed. The only issue with the phone is that you have to call first thing and by the time you get through the appointments are limited.
Great support
October 26, 2021
I've found the staff at the surgery really supportive. My doctor was great throughout my pregnancy when I needed some mental health support. Whenever my baby has needed to be seen they've seen him straight away. I've contacted the surgery using econsult and it worked really well and I've had a phone consultation too which worked really well too. There is an assumption when you call that you are able to use online services like econsult, which I can, but not everyone is able to and this needs to be remembered.
Found access difficult
October 26, 2021
I've found it difficult as you have to wait in the whole for a call back from a doctor, surely an am or pm slot at least could be given to make it easier to plan. I'm in considerable pain waiting for a call back so I don't see that the econsult service works very well. You're not told who will be calling you either, would be much better if there were timed slots for call backs.
E consult works really well
October 26, 2021
The e consult system works really well, I got a call back quickly and have arranged an appointment for tomorrow. The staff are very helpful and friendly and it all works really well.
Support to myself and my family is excellent
October 21, 2021
We are new to this practice but cannot fault it. Disability welcome meeting with the GP was a good start. Nurse today was excellent with my [child].
we always get a pleasant welcome.
now i have found the rear car park, parking is easier.
we always get a pleasant welcome.
now i have found the rear car park, parking is easier.
So far so good
March 30, 2020
I am a new patient so cannot comment too much 'so far so good'.
Parking is difficult at times
March 30, 2020
Getting access to the surgery by phone is very difficult and parking can be difficult at times, but overall it is a very good surgery, I am pleased to know about the introduction of eConsult as another option to contact the surgery.
