Stowhealth

Reviews (546)

Made to feel old

March 14, 2025
Never felt old until I was told that I was too old to attend a prediabetic advice session, so now I don't know what I should be eating to reduce my risk and where to go for advice.
Anonymous

Can't fault

March 14, 2025
It really is a great surgery. After contacting the surgery by phone I received a call back in 10 minutes from the nurse and then I was called in to see her. All very quick and no long waits which is great.
Anonymous

Reply from Stowhealth

Thank you for your positive feedback.
We are glad to hear that our system worked well for you.


Provider responded

Good staff

March 13, 2025
When I've contacted the surgery using Ask my GP I've found that not all points raised are then addressed in the response. When you do actually see someone they are very good and I like that you can choose who you would like to see too.
Anonymous

Reply from Stowhealth

Thank you for your constructive feedback.
We are constantly reviewing the way that we work, so will take your comments forward to see if we can improve the way that we respond to online requests.


Provider responded

Easy access

March 13, 2025
Easy access to appointments even though I don't use online system. I phone up speak to a member of the care navigation team and they then get a doctor or someone else to call, it's so simple.
Anonymous

Reply from Stowhealth

We're glad to hear that our system works well for you.


Provider responded

Shocking

March 4, 2025
My brother had his mother and sister come with him to talk about his mental health but gp said we are only here to talk about his skin condition.
Anonymous

Reply from Stowhealth

I would be grateful if you could contact the surgery directly if you have had an issue with a consultation. This will enable us to thoroughly investigate it for you.


Provider responded

I was left without medication.

January 29, 2025
My medication review was overdue but I spent a week trying to book One, explained I was running out and then had run Out, but nobody has contacted me to conduct the review despite several requests on AskmyGP and now I won't be able to sleep for an indefinite period because I don't have the medication I take for that and I have run out of the antidepressant I take for complex PTSD. I've been left in a serious lurch and had absolutely no contact back however many times I've tried to book my medication review.
Mickala Grimmer

Reply from Stowhealth

I am sorry to read your negative experience.
It is very important that patients attend their reviews, in order that we can safely prescribe their medication. However, we would never purposely leave any patient without their medication.
If you would like to discuss this further and allow us to investigate this for you, please contact the practice directly.


Provider responded

A great surgery

January 22, 2025
A great surgery, never an issue submitting an Ask My GP and appointments are easily available when needed. I really can't fault them.
Anonymous

Like Ask my GP

January 22, 2025
I really like Ask my GP as it works well to get quick appointments with a doctor. At times all that is needed is a chat with them but when I've needed to be seen I've been given actual appointments the same day. The staff are also good to deal with.
Anonymous

Reply from Stowhealth

I'm glad to hear that the AskmyGP system is working well for you.


Provider responded

Happy

January 22, 2025
Very happy here, no issues as invited in for appointments. I have a hearing issue and I'm invited in to be seen in person which is much easier for me than discussing issues on the phone.
Anonymous

Reply from Stowhealth

Thank you for your positive feedback. I am glad to hear that we are able to accommodate your needs.


Provider responded

See nurses

January 22, 2025
You do get to speak to someone quickly but I do mainly see the nurses who are all lovely. The care provided is good and there is not much that needs to change.
Anonymous

Reply from Stowhealth

Thank you for your feedback.
We do have a wide range of staff at Stowhealth, including Doctors, Nurses, Paramedics, Advance Clinical Practitioners and Physician Associates. We always try to allocate the most appropriate member of staff depending on the reason of they request. If there is a specific member of staff that you would like to see, for continuity, please let us know.


Provider responded

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