Stowhealth
Feedback Rating
Based on 546 reviews
Reviews (546)
Good nurse
March 12, 2019
Nice friendly people at the surgery. I had a diabetic check arranged very quickly, six monthly checks could be more regular, I still have my feet checked and the nurse I see is good.
Call backs normally quick
March 12, 2019
Reception staff are helpful when you ring and doctors normally call back within the hour which is good. Generally you then get an appointment that day. This appointment has been pre booked which allows you to plan ahead. Its all quite smooth and works well. Reception will often help with issues but will always arrange a call from the doctor if needed.
Quick appointment
March 12, 2019
Don't visit very often but when I do the car park is very busy. I called first thing this morning and got through very quickly which surprised me. I spoke to the doctor who arranged an appointment for later in the morning. The system in place worked well.
Very professional
March 12, 2019
Its a very professional set up, easy to access the services needed by calling and speaking to a GP. Its quick to get appointments and staff are friendly and professional. Nothing really needs to change or improve.
System works well
March 12, 2019
Very good. You can ring and speak to a doctor and they will give you an appointment if one is needed, which works well. Staff are generally very good, friendly and helpful. I don't generally see my own GP but happy to see anyone available.
Get appointments quickly
March 12, 2019
Anytime I've had any problems they always get you appointments quickly. Happy to see one of the nurses who are lovely. The asthma clinic for our son is very good they add some fun to it to make it easier for him. I have had an administrative issue where referral paperwork was returned to the surgery but was not actioned for some time.
Accomodating staff
March 12, 2019
I rarely use the surgery but it's ok when I do. I needed to come back for a routine test and staff were accommodating and managed to arrange it for a day when I work from home which was great.
Not good this week
March 12, 2019
This week has not been good, I called initially and saw a visiting doctor from Ipswich. I was then advised to see the nurse which meant coming back the next day, when I arrived they told me after waiting that the appointment slot had been double booked and I would have to come back the next day. Its meant three days of disruption with work as they couldn't fit me in for something minor. This is very frustrating and unnecessary especially when we have so many other things happening with hospital visits.
Everyone was helpful!
February 27, 2019
Having registered with the practice late last year after a move from the London area I was impressed with the approach of both the lady who took my initial call - friendly and helpful - and the doctor who subsequently called me. The doctor immediately made two suggestions, one of which had been explicitly rejected when I asked about it at my previous practice. Overall a very positive experience that came as a pleasant surprise.
Good system in place
February 26, 2019
Spoke to the doctor and rather than seeing them they arranged for a blood test which was great as they needed the results before seeing me. The doctor explained the process well and I have to wait for the results and then arrange an appointment. I felt well listened to today and nothing else at the surgery is a concern.
