Stowhealth
Feedback Rating
Based on 546 reviews
Reviews (546)
Works quite well
February 26, 2019
No real problems at the surgery, you can get appointments quickly as and when needed and I'm happy to see any of the doctors. The waiting room can get quite warm but otherwise everything works quite well.
Not rushed through
February 26, 2019
Seem to be given enough time to be seen and discuss issues aqequately and you're not rushed through. On the whole staff are good. I keep being sent a repeat letter and I've asked to be removed from the mailing list but it still is sent. The call backs from doctors mean that it can be difficult to get issues sorted as it has taken three phone calls to get this latest issue dealt with as I was told an appointment wasn't needed. When I was finally seen the issue was sorted straight away. It needs to be clearer that prescriptions take time to reach the pharmacy, people expect it to be ready to collect straight after their appointment.
Quite flexible with appointments
February 26, 2019
Easy and quick to book appointments and I like to talk to the doctor before coming in. When you are offered an appointment they are quite flexible with what you are offered. The doctors and nurses normally provide all the information I need which is good.
Mainly see own GP
February 26, 2019
I never have a problem getting an appointment, if it can be sorted by phone it is and this prevents going to the surgery when not necessary. Mainly see my own GP but if not I'm happy to see the other doctors. Very good at explaining issues fully and I'm very happy overall.
Really liked seeing my own doctor
February 25, 2019
I can get appointments straight away, its beneficial that by having the call backs it means that you don't have to visit the surgery all the time and things can be sorted over the phone. I'm happy to see any of the doctors but recently I've been seeing my own GP which has been really good to have the continuity. They've changed my medication recently and this has worked well, with everythig explained well. My medications are delivered and arrive on time.
Confident in staff
February 25, 2019
Always friendly and efficient and very approachable staff - generally very satisfied. I can book the regular injections I need each time I visit which helps and I'm confident in the staff and information they provide. I like that you speak to a doctor before coming to the surgery as it prevents coming in and wasting time, theirs and mine.
Friendly staff
February 25, 2019
It's easy to get appointments, the only issue is that you do have to wait for the call back from a doctor even if you know you will need an appointment. The staff are friendly and helpful.
Triage works well
February 25, 2019
Always very good with staff being helpful and accomodating . I caled yesterday and was given an appointment in the morning for a blood test which was really great. Staff are friendly and nothing really needs to change. The triage system works well and prevents the need to come to the surgery unnecessarily. Parking is a problem at the site but limited in what can be done. The doctors give good explanations and they treat you like an individual so you feel listened to.
Top class
February 25, 2019
Everything they do is very good. They have always had time for me and I've never felt rushed. I have regular INRs which are easy to book and I like that the drs will call you back and that you can discuss the issue without coming to the surgery, it all works very well, top class.
Happy to see any doctor
February 25, 2019
I like that it is clear to see when you are being called for your appointment with a practitioner as they use the screens. The staff are friendly and because I normally need to visit for minor things I'm happy to see any of the doctors. The system in place does mean that you will get an appointment when you need it which is good.
