Stowhealth
Feedback Rating
Based on 546 reviews
Reviews (546)
Staff good
February 25, 2019
The appointment system does mean that you can't plan ahead, which is more difficult if you are working. You also have to wait for a doctor to call you back which isn't always easy. I've never not been able to get an appointment though when I've wanted one. The staff, doctors and nurses are all very good at what they do.
Being able to book ahead would be better
February 25, 2019
Having everything all under one roof is really good, it makes accessing services easier. They really keep on top of complicated health issues. If you need to be referred to hospital you are and quickly. The staff are friendly and easy to talk to but I would prefer a system where you can book appointments ahead of time as when you have lots of other hospital appointments or other caring commitments its difficult to call on the day and planning ahead would help.
I rarely see a GP!!
February 14, 2019
My only positive experience here is seeing one of the nurses...
I find the surgery unpleasant & too big. I feel that having to share my info with a receptionist before they put me through to anyone else invasive!
I don't like the fact that my name comes up on a big screen & all & sundry know who I am seeing!
I also have 'White Coat Syndrome', so they rarely get a normal BP read out of me & that is not likely to change... I feel anxious every-time I go & am unable to get into a different surgery...
Hate it, other than one particular nurse who just seems to get me, & I try to see her for everything...
I find the surgery unpleasant & too big. I feel that having to share my info with a receptionist before they put me through to anyone else invasive!
I don't like the fact that my name comes up on a big screen & all & sundry know who I am seeing!
I also have 'White Coat Syndrome', so they rarely get a normal BP read out of me & that is not likely to change... I feel anxious every-time I go & am unable to get into a different surgery...
Hate it, other than one particular nurse who just seems to get me, & I try to see her for everything...
New doctor great
February 11, 2019
Great, I saw a new doctor recently and when things didn't improve with the medication I was given I went back. He then did blood tests straight away and I was called later in the day and told to go straight to hospital. I was very impressed with everything.
No problems getting appointments
February 11, 2019
Don't have any issues getting appointments, I can't always see my GP as they work part time but the other doctors are good and I don't mind seeing them.
Communication counts
January 9, 2019
In March 2018 I became anxious and depressed due to family problems. (Name redacted) prescribed drugs I had been on since 2004/6 and other self managed treatments. Suffolk Wellbeing is understaffed and underfunded. Telephone appointments suffer from too long waiting times for courses and counselling, yet (name redacted) was very supportive of my situation.
“FEELING PRIVILEGED”
December 31, 2018
I can’t thank the team at Stowhealth enough for their excellent efficiency and caring nature EVERY time I have the need to contact them. Well done everyone !!
Not helpful
December 3, 2018
I am unable to book appointments until the morning of the day that the appointment is needed. That is not helpful if the patient is my parent in a care home and they need notice to prepare for the appointment.
Can be difficult to see own GP
October 3, 2018
Everybody at the surgery is helpful, I can get appointments whenever I need them. I do tend to come to the surgery to book blood tests. To see a doctor you need to ring and wait for a call back which isn't too bad and you do generally get an appointment. Because my GP doesn't see patients everyday it can be difficult to see her regularly.
Call backs not always happened
October 3, 2018
I can get appointments when I need them but there have been occasions when the doctor hasn't called back as I have expected. All medication is ready on time and accuately done too.
