Stowhealth
Feedback Rating
Based on 546 reviews
Reviews (546)
Get to see the same doctor
October 3, 2018
I get to see the same doctor regularly which I like but if I need to see another doctor that's ok too. You get a call back in the morning normally with in about an hour which is good but in the afternoon it may be a bit longer. Staff keep you informed so you know what to expect and they are always polite and professional and explain things well.
Attentive staff
October 3, 2018
I've always found it a good surgery. The staff are attentive and will do all they can to explain and sort issues out. The availability of parking is an issue, it can be so difficult to get a space at times.
Delay in call back is anxiety raising
October 3, 2018
I would like the doctors to call me back more quickly rather than keeping me waiting, which makes me more anxious and worried. A doctor who specialises in mental health would help as they would recognise the issues. Medication should be what your psychiatrist has said it should be and shouldn't be changed by a GP.
Referral took a long time
October 3, 2018
The last few times I've visited the appointments have run behind. With chronic issues I don't feel that staff have looked for other possible solutions and just give different medications to try to solve the problem. Once I was referred to hospital things have been sorted quickly but its just a shame it was so slow to get the referral.
System doesn't work
October 3, 2018
The one issue with the surgery is the appointment system. If you work it is not always possible to take the call back from the doctor so it makes it very difficult to get an appointment.
Appointment system not easy if you work
October 3, 2018
The appointment system is very difficult if you work. I can't take calls at work and it is therefore very difficult to arrange an appointment because you have to wait for a call back from the doctor before you can be given an appointment. You're not given any idea when the call will come through or any option when you do finally talk to someone, which can also be problematic when you don't work locally. This time I've had to explain the situation over and over which has become so frustrating.
Receptionists always helpful and courteous.
October 1, 2018
Once in the system little time is wasted. The doctor is informed of your call and is prepared . He sees you later the same day if necessary but always speaks to you. Very efficient and reassuring.
Triage works well
September 14, 2018
The Doctors I see give me the information I need and I can get to see or speak to a Doctor on the day. The triage system works well.
Generally works well
September 14, 2018
You get to speak to a doctor and get an appointment when you need one. Staff are friendly and helpful. Generally everything works well for us. Very good explanations by practitioners
Have time for you
September 14, 2018
You can always speak to someone, they all have time for you and really do care. If you really need to be seen you are seen quickly. Doctors really can't be faulted. Referrals are quickly processed. A bigger car park would help.
It's always been a good surgery but now it's even better. Call backs do happen really quickly - normally within 20 minutes.
Being able to do electronic prescriptions really helps.
Over Christmas we needed urgent antibiotics after seeing the district nurse, within hours they were available.
Having consistency with the doctors has been very good
It's always been a good surgery but now it's even better. Call backs do happen really quickly - normally within 20 minutes.
Being able to do electronic prescriptions really helps.
Over Christmas we needed urgent antibiotics after seeing the district nurse, within hours they were available.
Having consistency with the doctors has been very good
