Stowhealth
Feedback Rating
Based on 546 reviews
Reviews (546)
The doctor was a nice man
July 5, 2018
Mum and Dad went to the surgery. We signed in and waited for a few minutes. It was quite busy, then we went in. The doctor was foreign. What a nice man he was.
Good care provided
May 30, 2018
Good care but it can be difficult to get an appointment if you work as you have to speak to the doctor before you can be seen.
A good system which works well
May 30, 2018
Its a very good surgery and works well having so many other services visiting the surgery for outreach appointments. Like that I can see a doctor when I need them and there are no problems getting an appointment.
Good surgery
May 30, 2018
A good surgery, the triage system works for me and its good that you get to speak to a doctor and are given an appointment only when needed.
I felt very let down
April 19, 2018
I felt very let down by the surgery, no support provided and I was told I was too complex.
Consultant didn't acknowledge my concerns
March 23, 2018
The whole place in general is very good, you can get appointments when you need them but when you do see someone they don't always listen to the problems you are having. I feel a little fobbed off. Feel the referral process is flawed I get a recurring issue regularly but they won't refer me on to the hospital as it doesn't quite meet the criteria. Because the doctors don't listen I then have to go to A&E who will then treat me, even though my doctors won't.
phone steer, parking poor, generally V good
March 15, 2018
They try to steer you to phone appointments, which is fine for many things and will see you if you insist or if they feel it appropriate. No problem getting appoints. and generally seen on time. Very Good practice, but parking can be a nightmare.
Very good service but parking is difficult
February 22, 2018
Parking is very difficult. Doctors and nurses are very good but stressed. There has been a bit of duplication with multiple visits. I have felt a bit passed around between staff, which can be a little disconcerting at times. It's a good facility with lots of services in one place. At times it would be nice to have a little more explanation from practitioners.
Support provided is very good
February 22, 2018
The support provided by the surgery has been very good. They call me back and make sure I have all my medication on time.
Unsympathetic GP
December 28, 2017
I spoke to my gp to tell her I was at breaking point because I have been looking after my terminally ill husband who is bedridden. The response I got was totally unuseful and very upsetting; do not use diazepam and ring Suffolk wellbeing or do assessment online. I cried for at least 30 minutes after that phone call. Go said she had to end conversation because someone was waiting.
