Stowhealth
Feedback Rating
Based on 546 reviews
Reviews (546)
Poor
August 24, 2017
Been terrible. Misdiagnosis meant delayed treatment and care.
Excellent
August 24, 2017
Very good. You phone up and get an appointment; they open up early. Generally very happy. They listen to you well.
Excellent
August 24, 2017
The surgery works well, including the triage system. It's easy to get support and the staff are good.
Difficult to get an appointment
August 4, 2017
I had the paramedics out at the weekend and they said that I needed to see my doctor the next day (monday). When I tried to get an appointment the doctor would not see me that day. I called the next day for an appointment and was given an appointment that afternoon, which I was happy with. Getting an explanation of why I couldn't be seen and not being believed by the doctor was not good. Often need written proof from the hospital before they will believe what you are saying.
Dr talks to me
August 4, 2017
When I go to the doctors I go with my support worker and my doctor talks to me and explains everything.
The reception desk is too high
August 4, 2017
I have help to book my appointments and the waits in the surgery can be long. My doctors listens to me but I do find the reception desk is too high and would like it lower.
LD Good
July 13, 2017
Went to have a health check. It's normal. I don't need to go back any more which is good. Doctor was a very pleasant man
Difficult to alter and change next appointment
June 27, 2017
They used to give out appointment card on which they wrote the next date there and then but now they send letter with dates which you have to call to change the date rather than doing it at the time of your appointment. When you see staff they are great but they just seem to have made more work for themselves. (Podiatry)
preferred old appointment card system
June 27, 2017
I go to the clinic to have my feet done. They used to give you an appointment card on which they wrote your next appointment before you left which worked really well as you could say if you couldn't make the date suggested. Now they send a letter with your appointment and you have to call to rearrange if it doesn't suit you. It was much better the way it was. Overall the care provided is good
An ok surgery
June 20, 2017
The surgery is ok but you do have to wait for appointments as they run behind.
