Stowhealth
Feedback Rating
Based on 546 reviews
Reviews (546)
Like the triage system
December 21, 2017
Really like the triage system in place, it works well for me but I could see that some people may have difficulty with it.
Very good, no problem getting appointments
December 14, 2017
They have been very good, no problems getting an appointment. The triage system works well and they do say when roughly they will call.
Staff were very good
December 14, 2017
They do give you exercises but when they didn't work and I finished I felt a little left hanging and not sure what to do next. The pain is still there. The staff were very good.
Good triage and care
December 10, 2017
The triage system works well and care has been good
Good doctors
December 7, 2017
The surgery and doctors are good but the reception desk is quite high for me.
Good but some visits are unnnecessary
October 3, 2017
Almost feels like you are having appointments unnecessarily at times and also asking elderly people to come to the surgery for unnecessary visits is difficult for them. Care is good and nurses are always great
Fair
October 3, 2017
My care re my mobility/lymphoma has been sadly poor. Not invited to come to the surgery after phone appointment; told it was odema due to weight (obese) not invited in to see hard leg. Now diagnosis has found out my difficulties in trying to lose weight for my my knee op was a fluid blockage at the knee - painful.Physical understanding showed up problems. Now suffering with leg, totally bandaged due to blistered skin, now infected as well
Poor. Receptionist gave wrong information on a test result
September 7, 2017
Underactive thyroid: calling for blood test result. Reception insisted on giving me the results and told me "results were in the normal region and no further action would be taken". I requested to speak to a doctor and she was annoyed and said it wasn't necessary. Eventually the doctor phoned me back and as a result of the tests increased my medication. So obviously not normal! What would have happened if I had not asked to speak to the doctor? As far as I'm aware reception staff are not doctors! As such they should not be giving medical advice or advising on the results. This is massively unprofessional, not to mention dangerous. This must be addressed
Very good.
September 1, 2017
This practice is very good. My GP takes my worries seriously and referred me straight away. Another doctor came out to get me when I was waiting. Very friendly and efficient.
Excellent
August 31, 2017
When phoning for the children we get seen within a couple of hours. Great that scans could be done at the surgery too.
