Stowhealth
Feedback Rating
Based on 546 reviews
Reviews (546)
Poor communication
August 23, 2018
One of our residents had DVT and had prescribed Rivaroxaban tablets and was already taking Aspirin. Aspirin was stopped by GP in June but we were only informed on 31/7/18 and only because we called dispensary to ask why we did not receive new stock of Aspirin. We have administered Aspirin to the resident all this time as we have not been informed that it was discontinued by GP in June, at hospital request.
Quick appointments
August 9, 2018
Rang for a blood test appointment this morning ad got one straight away. The same happens with the doctors appointments, you can see any of the doctors and they all know you well and provide good explanations. Car parking is very difficult and I worry there will be no parking when I arrive.
Thorough
August 9, 2018
Its a thorough service. You can get appointments when you need them and the support provided is good. The triage system also works well but then I would only phone when I need an appointment.
Friendly staff
August 9, 2018
Friendly staff and a comfortable waiting area. Its good to have the blood pressure machine in the waiting area, very useful. The dispensary looks much better to access now with the changes. The car park can be difficult at peak times and the drop off area is very confined and you can't get out of the way easily.
Triage works ok
August 9, 2018
Nice and organised surgery, very helpful staff and it has everything you need. The triage system works ok and getting the call back from the doctor is good too.
Wouldn't want to lose it
August 9, 2018
Efficient, always there when you need them and I wouldn't want to lose it. On the phone the number to select for emergency treatment is the last on the list but it would be better if this was first.
Poor response time
August 2, 2018
Requested GP visit in the morning for a resident with Urinary tract infection (UTI) not responding, very high pulse, generally deteriorating in condition. Called again around lunch time and surgery was closed for training. As resident was getting worse, contacted 999 to attend.
Really like the triage system
August 1, 2018
Excellent service, I really like the triage system and virtually always get an appointment when needed. Really can't fault the service.
Staff always there for you
August 1, 2018
Brilliant. Staff are always there for you and are very good, Blood test appointment s are easy to get the system runs well. A coffee machine would be nice to have.
Like the call backs
August 1, 2018
Bright clean and lots of space, enough room so you don't feel every one can hear everything. The TV screen could have larger print but its good and informative. I like the triage call backs as it works well for me and I don't have to come in all the time. I don't see my own doctor much but it doesn't make any difference other than you can feel they don't know you so well.
