The Chesterfield Drive Practice
Feedback Rating
Based on 119 reviews
Reviews (119)
Late
March 20, 2025
I had a appointment for 07.30am and I have problems with going out so that's why I had very early appointment. I was seen 25 min late as the health care assistant was late for work so when I came out the waiting room was full and Chesterfield drive surgery can't understand why I'm not happy I hate going to the doctors.
I would like a face to face appointment
December 2, 2024
Sadly I do find there does not seem to be any consistency of the same GP. I do not like phone calls with the GP it doesnt feel adequate, I just want to be able to see a GP face to face. I do find it hard to have to wait for up to 45 mins to get access to the surgery to even speak to someone.
Why do they always ask to do it online?
October 31, 2024
I went into the surgery to ask about booking an appointment to get my flu jab, I wanted to do it face to face but they told me I needed to go online to AskmyGP, but I said that I couldnt do that, I was frustrated by being asked again but the receptionist was ok with me and she did do it for me and gave me an appointment. I do find that making an appointment to actually see my GP is difficult these days, you can get to see the nurse practitioner usually though. I think the medical treatment here is fine.
Difficult to get through on phone
June 27, 2023
I find that it is very difficult to get through to them on the phone. I have used the online access for them but I would prefer to speak with them. The GP's are limited and I find there is no consistency in seeing the same doctor.
Frustrating
September 14, 2021
You simply cannot get through. It's appalling
unacceptable waiting times
September 3, 2021
on a regular basis having to wait 40-45 min to book an appointment is not expectable and then having to queue 30min plus to pick up your prescription.
Ring doctor
August 31, 2021
I am in queue number 29 when I reach 21 I get cut off this is a regular occurence and I feel like giving up as no proper health care
Very Poor
August 26, 2021
Shockingly poor telephone service with waits of up to an hour just to get through. Very difficult to see an actual GP, usually a telephoned appt with a nurse. If you are lucky enough to get to visit the surgery and are told you need blood tests etc you can't make them there whilst you are at the surgery, you have to ring in again!
To access appointments has been appalling..
August 25, 2021
After listening to the same recorded messges for several minutes at each call. Then to be cut off because all lines are busy for over three days at different times of the day - even when instructed to call after 2pm the same happened.
On day 4, being told I am number 30 in the queue is totally unacceptable. I had to rate 1 star to complete this, but would not award any stars. I would be interested in joining a patients group if it will influence the terrible service offered to patients.
On day 4, being told I am number 30 in the queue is totally unacceptable. I had to rate 1 star to complete this, but would not award any stars. I would be interested in joining a patients group if it will influence the terrible service offered to patients.
No face to face appts
August 15, 2021
Long wait on phone to even speak to receptionist- often being 34th or more in queue. Then to be told no appointments. I, like many people my age, just don’t bother, even if needing to see/speak to someone. GP rang me as I sent econsult. How can medication be prescribed without seeing the patient, especially someone who rarely attends, plus having mental health issues.
