The Chesterfield Drive Practice
Feedback Rating
Based on 119 reviews
Reviews (119)
I'm currently 29th in the queue
August 3, 2021
When you are having medical issues and you need to book an appointment or chase something, constantly having to wait hours to get through isn't always an option. I have been suffering with anxiety and depression and this inflames the situation
Staff pleasant and helpful despite how busy
July 28, 2021
Good, Staff are pleasant and helpful despite how busy.
Are blood tests available?
July 22, 2021
Since the last phlebotomist left I don't know if the surgery carries out blood tests. I sent an email to ask if they do and if so how I can book. Have not been told. Received a phone call from a withheld number and caller hung up before I could answer. If everyone needing a test has to go to the hospital or Landseer Road this must cause a huge increase in traffic. The delay in responding to phone calls is unacceptable. If blood tests are carried out an online booking system is needed.
Absolutely awful patient response times -
June 14, 2021
On the phone for 45 mins so far. My mum is partially sighted with memory issues. If she didn't have my support to try to GET actual medical support then she would fall through the huge cracks appearing in the service levels at this GP centre. I really feel for anyone needing to use this service if they are on their own, suffering from mental health issues/ anxiety because this is far too difficult for some to negotiate their way through to get help. I have had to cancel a meeting to be able to wait an hour just to get through on the phone - my mum wouldn't have been able to do this as she would have forgotten why she was on the phone which enforces the concerns raised above.
Not good
April 8, 2021
Telephone lines are busy all day long and the wait is extreme. Will not see any one in person still and its now 2021. Never been to speak to a GP. Frustrated as 3 surgeries have merged so now can not move to a different oe
Terrible service in the last 4 months
March 28, 2021
Unable to speak with a doctor for 3 months for any member of my family. Constantly shoved towards nurse practitioners who have no personal understanding of long term conditions.
Prescription ready within few hours.
December 22, 2020
Rang at 3pm, nurse called back about 5pm. Collected meds at 6pm. Fantastic service.
Poor service
December 17, 2020
Very long wait time on the phone to get through to speak to someone, very hard to get an appointment, website is all jumbled up and hard to read.
Very good
December 16, 2020
Always friendly helpful
Well-being chemist within surgery
December 10, 2020
Awful - long wait times, staff don’t acknowledge you are waiting to be served and ignore you, prescriptions don’t come through from the surgery, they then don’t have the items. The list goes on. Worst pharmacy in Ipswich.
