The Pathology Partnership (Sudbury Health Centre)
Feedback Rating
Based on 164 reviews
Reviews (164)
Sometimes difficult when calling to get an appointment
September 12, 2016
Not used this service hugely but getting booked + walk in appointments. It's sometimes difficult when calling to get an appointment that coincided with the buses so it's easier to walk in
Issue with the computer
September 12, 2016
There does seem to be a bit of a consistency issue with the computer. Sometimes it works really well, other times not. Because I use buses I tend to walk in for an appointment on the day. I've not had a problem doing this in the 12 weeks and I've been attending every week; I have been seen quickly each time
Phoning for an appointment works well
September 12, 2016
Phoned up for an appointment when results sent to us; this works well.
It took a while to get used to the computer but now we are using it it is ok. Waiting times are very good; you are seen very quickly
It took a while to get used to the computer but now we are using it it is ok. Waiting times are very good; you are seen very quickly
Computer took some time to get used to.
September 12, 2016
Online booking works well. The way I'm using the system it works. The computer did take some time to get used to
Check in computer not easy
September 12, 2016
The checking in computer is not easy to use; there is a delay on it. The pressure function doesn't seem consistent so it doesn't take the information. The idea is good it just doesn't work brilliantly. The staff and appointments all work well
Online booking works well
September 12, 2016
Staff are great. I come once a month. Online booking works well and I'm able to book in other family members. I'd prefer to have 3 members of staff on duty all the time
Got an appointment quickly
September 12, 2016
Booked by phone and got an appointment quite quickly. I did prefer the old take a ticket system because it was simple to use. I did have problems with the computer when checking in. I had a great phlebotomist last time. I didn't even feel the needle
Working perfectly well for me.
September 12, 2016
Working perfectly well for me. Had a walk in appointment and was seen quickly
No problems with getting an appointment
September 12, 2016
No problems with getting an appointment as a walk in patient. I was told to have a blood test by my GP.
Using the computer is not that easy
August 22, 2016
The computer at the health centre is not easy for people to use and there is often a queue. Treatment however is good.
