The Pathology Partnership (Sudbury Health Centre)
Feedback Rating
Based on 164 reviews
Reviews (164)
Happy with how it has worked
August 11, 2016
Happy with how it has worked. I've walked in today and have been offered an appointment with in 15 minutes.
Getting appointments when I need them
August 11, 2016
Currently I use the online booking and this works ok. I'm getting appointments when I need them and things have improved in the last few months. I prefer this appointment system compared to the old take a ticket system.
Improved over the last few months
August 11, 2016
Over the last few months it has improved for both the booked and walk in appointments. The old system meant I had 54 people in front of me at one point.
Computers not very easy
August 10, 2016
Using the computer is not very easy and I need to ask for assistance from the ladies on reception. I call to book my appointments which works well.
Quick and efficient
August 10, 2016
Quick and efficient. I book online which works well. Seeing my name on the screen after I've checked in does reassure me that I've done it correctly. Now that I am used to the computer system it's ok to use.
Need assistance with the computer
August 10, 2016
My support worker books my appointments by phone. There have never been any problems but I do need someone to assist me with the computer to check in.
Great service
August 10, 2016
Been really good, came in today fo an appointment and was amazed I could be seen in 10 minutes as a walk in, great service.
Online booking has worked well
August 10, 2016
Online booking has worked well but I did try to do a walk in appointment a couple of months ago but was told I had to book, a bit confusing! People don't seem to realise that you have to leave the waiting area to go and wait outside the bay when their name comes up. It might be helpful to change the screen so that it says please wait outside bay 2 .
Better since appointments introduced
August 10, 2016
Since the appointments have been introduced it is much better. Previously I waited 55 minutes whereas now it's really quick.
New system is not working
August 10, 2016
The new system is not working. I booked by phone but I prefered the old system that was in place.
