West Suffolk Hospital Feedback Centre 2020

excellent service & staff

Oral and Maxillofacial Surgery

November 10, 2016

My appointment was on time and the nurses and rest of the staff couldn't have been better. It was an evening appointment for a biopsy and I can't think how it could be improved.

Anonymous

Reply from West Suffolk Hospital

It's great to hear that the service you received couldn't have been improved. Thank you so much for taking the time to feedback.

Excellent staff

Outpatients

November 10, 2016

First class, excellent, friendly staff . Surgeon and theatre staff were outstanding.

Anonymous

Reply from West Suffolk Hospital

I'm really pleased that staff had such a positive impact on your stay with us and hope you are now making a good recovery.

Excellent 111 and hospital service

Emergency admissions

November 10, 2016

My son had pain starting in the middle then going to the right of his abdomen. After GP saying not an issue we called 111 = fantastic service = saw doctor within 30 minutes - surgeon within 4 hours - operated on asap.
Ward fabulous.
Home and healthy now having had his appendix out,

Anonymous

Reply from West Suffolk Hospital

It sounds like your son had top care and treatment from the hospital and 111 service which is lovely to hear. Thank you for taking the time to submit your review.

Excellent - staff very good

Ear Nose and Throat

November 1, 2016

I was sen promptly - extremely quickly. All staff facilitated my op and subsequent results appointment. very impressive
As a parent who is also a nurse, I would have been very happy to access my own results online. this would have saved an outpatient appointment which could have gone to someone else. Happy to talk to someone about this suggestion,

Anonymous

Reply from West Suffolk Hospital

I'm really pleased you had such a positive experience. We have recently introduced a new patient record system - a feature due to be rolled out in future is a 'patient portal' which will allow patients access to aspects of their own records held here at West Suffolk Hospital. Please contact PALS if you are interested in learning more about this 01284 712555.

Very supportive

Diabetic Medicine

October 26, 2016

Following a gestational diabeties diagnoses I was offered an appointment for the same or next day. The lady was kind and reassuring and seemed to understand my anxieties

Nicola graham

Reply from West Suffolk Hospital

Thanks for your response Nicola. I'm glad the staff were able to accommodate in such a timely manner.

Exceptional

Urology

October 20, 2016

The whole department has been exceptional. Nurses and reception staff have been wonderful. They were very reassuring and put our minds at rest

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to pass on your very kind words. I'm so pleased to hear that the staff were so helpful and compassionate.

informative and reassuring

Ward F5

October 20, 2016

F5 were always informative and reassuring went in for his operation

Anonymous

Reply from West Suffolk Hospital

We know communication is really important and are really glad Ward F5 kept you informed. Your comments will be shared with the team, who I'm sure will be very grateful for your feedback.

Excellent

October 17, 2016

Had very good care at the hospital. The nurses were absolutely great

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to review our services. I'm really glad to hear you had a positive experience.

Fantastic

Diabetic Medicine

October 7, 2016

West Suffolk Hospital are fantastic.They picked up that my daughter has type 1 diabetes and they have treated her (and us) very, very well.

Anonymous

Reply from West Suffolk Hospital

Thank you for leaving your feedback. We are thrilled to hear that both you and your daughter are so happy with the care provided and will ensure your kind words are shared with the Diabetes Care Team.

Communication was hard

September 29, 2016

It was in relation to an operation my boyfriend had. Everything went well in his surgery and the staff were more than friendly. However communication was very hard, and no one on the phone was able to tell me for definite where/which ward he was in for visiting.

Anonymous

West Suffolk Hospital