West Suffolk Hospital

Reviews (1311)

Breast care great

Cancer services
July 1, 2024
I was quickly seen after a referral by my GP and was seen with in two weeks and then operated on as a day case very quickly by the team at the hospital. I had the best care and they have all been amazing.
Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback. I hope you are now making a good recovery.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

Very good

July 1, 2024
Very good people at the hospital. during covid I was very unwell and went to hospital for more tests and was so well treated by staff. They sorted out my car and parked it for me. The parking does need to be reviewed as there is not enough disabled parking available and the ambulances need more more space too as it gets very congested.
Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for taking the time to leave a review, we're delighted that you received such good care and will pass on your thanks to the staff involved.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

They lost my perscription glasses

Accident and emergency services
July 1, 2024
I was admitted recently to A & E and was then on a ward for 1 week. The hospital somehow have lost my glasses, I have enquired in more than one area but to no avail, I feel frustrated about this as they are not cheap.
In addition to this I did feel that the care from the ward staff was excellent, they were clearly over worked they seemed run off their feet, dashing around, but they tried to be as attentive as they could but not really have the time to soothe the patient as I would have liked to have experienced.
Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for taking the time to provide us with your feedback.

We are sorry to hear that your glasses were lost. Please contact our PALS team on 01284 712555 who can look into this for you. They can also be emailed at pals@wsh.nhs.uk

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Team


Provider responded

Great

Pediatrics/children services
June 27, 2024
We were referred to paediatrics and were seen quickly. The doctor we saw explained the issues well and what the approach was going to be. It's been exactly what was needed, great.
Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been a positive one and will pass on your feedback.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

Very good

June 27, 2024
In five weeks I've been seen and then operated on. Everything was very very well explained by staff and I've found it a flawless system.
Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for leaving a review of the care you received here. I hope you are now making a good recovery.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

Excellent care

Other
June 27, 2024
The liver function nurse I have to say is absolutely excellent at her job, she goes above and beyond what it expected of her. I can ring her anytime and she responds.
Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for taking the time to leave a review, we're delighted that you received such good care and will pass on your thanks to the staff involved.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

Caring

June 26, 2024
All care has been amazing. I've had care and treatment from multiple departments and each has been very good. The staff have been reassuring, especially when having an operation, and caring and have always ensured that I fully understood what was happening at each stage.
Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback.

I hope you are making a good recovery.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

referrals

Fracture clinic
June 17, 2024
After attending the Ely walk in clinic I was referred to the fracture clinic and after a 10 day wait was seen by staff. They then suggested doing a referral to the physio service to help with my recovery. Very happy with everything.
Anonymous

Reply from West Suffolk Hospital

Thank you for your feedback, we're delighted to hear of your positive experience and appreciate you taking the time to leave a review.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

Gallbladder removal

Day Surgery
June 14, 2024
A very good experience at the Martin corke day unit very good staff
Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we're delighted that you had such a good experience at West Suffolk Hospital.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

Good staff

Orthopaedics
June 7, 2024
Although I've been happy with my consultant and the care provided so far, my knee operation for different reason has been cancelled three times so I'm hoping it will be fourth time lucky later this summer so long as I have nothing wrong. Staff have all been very nice when I've seen them at the different appointments.
Anonymous

Reply from West Suffolk Hospital

Thank you so much for taking the time to leave a review. We can completely understand your frustrations with the delays but we're glad that you feel that the care provided has been good.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

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