West Suffolk Hospital
Feedback Rating
Based on 1313 reviews
Reviews (1313)
Wasteful use of NHS resources
Appointments
June 21, 2018
When I get an appointment letter it goes onto two pages. This letter would fit on to one page so it is a waste of paper and NHS resources.
They refused to see me! Poor discharge
Accident and emergency services
June 21, 2018
The ambulance picked me up from my GP surgery and took me to A&E. I saw a doctor and they put me on a drip for my diabetes. I was put in a bay with lots of chairs. I had taken an overdose but the access and assessment team refused to come and see me. I was discharged at 4:30 am, which cost a lot. I was left with no further help came from NSFT.
The communication process could be better
IBD
June 21, 2018
Restricted opening times for the IBD line is not long enough (9:30 am to 12:30 pm). Let patients know when your IBD nurse is moving to a different department.
It was very easy
Haematology
June 8, 2018
I 'walked in' to book a blood test without an appointment. It was a very easy process. I am now off for a coffee and I will come back in 40 minutes as indicated.
Appointment system is good
Haematology
June 8, 2018
The appointment system is good although it is only my husband who uses it (I'm not a computer person). Worked very well for us though.
I like the new booking system
Haematology
June 8, 2018
I like the new booking system-it suits me. Also the staff were very professional and kind.
Great experience today.
Rheumatology
June 8, 2018
It was a great experience today but there was a big mix up over my appointment which was a real pain (multiple phone calls) to sort out
Fantastic, but..
Orthopaedics
June 8, 2018
My experience in the hospital was fantastic but my appointment letter (on the front page) told me to park in the front car park (I use a disabled space) but it was full. I managed to park at Harwicke Heath car park but my wheelchair got stuck in the mud on my way across to the hospital. I manged to get a passer by to push me out but I was a bit panicky. I noticed subsequently on the second page of my appointment letter that there is a small part about a new car parking facility at the rear of the hospital. I might have been able to avoid getting stuck if that info. had been on the first page!
They couldn't tell me where I should go
Ear Nose and Throat
June 8, 2018
I called in at Audiology reception to get some new hearing aid batteries and I was told that they don't issue them anymore. That wasn't great but they couldn't tell me where I should go to get some.
Knowledge can be limited at times
June 4, 2018
The hospital doesn't have enough allergists and the knowledge of some staff is quite limited on specific conditions. This then means that I have to travel to other hospitals for simple procedures which is added stress.
