High Street Surgery, Lowestoft
Feedback Rating
Based on 126 reviews
Reviews (126)
unable to book appt in advance
September 22, 2023
have tried every day this week to book appt for fairly important but non life threatening issue. phoned at 8am each morning and sit in queue for 30mins to be told sorry no more appts available today try again tomorrow.
Also tried to book online and received message saying no more appts available today.
How are patients supposed to get to see a doctor? Even for important ailments.
Also tried to book online and received message saying no more appts available today.
How are patients supposed to get to see a doctor? Even for important ailments.
Appointment confusion
September 20, 2023
I called Monday for app with health advisor. Was given appointment today at 4.30pm. I called to check time today and there is no appointment even tho I have a text message confirmation. Now I have to wait till October 10th. Just wondered what happened? And good job I called to check instead of turning up today.
None of doctors have patience or understanding of autism
September 8, 2023
Lots of things are hard to do is you are an autistic person. In my experience none of the doctors here have any patience or understanding of autism. There is a wall stopping me from feeling able to communicate and my health is suffering but there is nothing I do about it.
Dreadful - no service at all.
August 8, 2023
Impossible to get an appointment - a waste of time and space
Can be difficult to get appointment
July 25, 2023
If you can only ring up, it is a frustrating wait. When you finally get through, more often than not, all the appointments have gone, so it is difficult to get appointments. I was told you can get weekend appointments, but no one tells you how to access those. It would suit me better with my work as sometimes it is for something that is not keeping you off work.
How many times before I see GP
July 25, 2023
With an ongoing condition that I have seen many different people about and not got anywhere, apart from blood tests, I now feel I need to see a GP who has more experience. I do not know how many different types of professionals you have to see before they let you see a GP here. It just feels impossible. If the issue had been resolved, that would be fine, but now I am at the point where I feel a GP is needed, but just feel I am blocked.
Hard to get through
July 25, 2023
It is hard to get through sometimes. When I tried yesterday (day before I got this appointment), at 8am it was 40 minutes wait and then I was told to ring today, so that I could see the same GP as I had before. However, although I got through and have been given an appointment, I have just found out that I am seeing a Nurse practitioner and not a GP at all. It has made me feel cross as I felt mislead.
Check-in screen
July 25, 2023
Here for an appointment that I rang for this morning, so that is really good. On the check-in screen it says 'you can have your flu jab' but when I asked at reception about booking one they said that they are not doing that yet. It is June now, so I had thought is may be early, but as the screen said it, it is giving you mixed messages.
Well women clinic
July 25, 2023
Whilst I am aware that there is a well-woman clinic that I am in the category for, I have not been contacted as yet to go. I would welcome this as feel I am early Menopausal and would like to have the opportunity to talk about those things. Just feel they need to be proactive on these things as women are not feeling supported enough in this.
Getting on the day appointment
July 25, 2023
I have had 3 appointments in the last week and managed to get them 'on the day' even though I have been 30 or so in the queue. You still get down the queue in about 20 minutes, so I think that is good. The communication could be better as I sat in the wrong area to get bloods.
