High Street Surgery, Lowestoft
Feedback Rating
Based on 126 reviews
Reviews (126)
Difficult to get appointments
February 16, 2023
As so many times before, I have tried to complete an appointment form 4 mornings in a row. Three minutes to 8 ‘Surgery closed’, 2 minutes to 8 ‘we are fully booked’. I don’t believe the form was ever available today. This surgery just cannot cope with demand.
Ear wax removal used to be free
December 21, 2022
Earwax removal used to be free at the surgery but now I am forced to go and get it done privately and it is so costly. Could an assistant be trained up and assigned to a group of surgeries around the county?
Unable to ask Reception a question
December 2, 2022
When you go onto the High Street Surgery site there is a box which says Ask Reception a Question, but when you click on it , it comes up saying we are fully booked and have no appointments or sorry we are closed! How can you ask a question then? I don't want an appointment and I know the surgery isn't closed when it's the middle of the day!
Absolutely appalling surgery.
October 28, 2022
On certain occasions this year I’ve been wise enough to not call and to use the online service through the website for that not to work and then when calling up being told no appointments left for the week. The receptionists are extremely rude and have no customer service skills and no empathy towards their patients. I was then told that my doctor would ring me up the following week to discuss the situation, it was the person I wanted to speak to but having to wait a week for something important is not on.
Unable to get basic data
September 26, 2022
I wanted to obtain some basic medical information from my record, but the 'Ask the Receptionist' form was unavailable due to 'appointments' being full and when calling instead, the surgery is closed from 1-2pm. It is ridiculous that I can't send a form to ask for the information, which will take very little time to locate from my medical record.
Horrendous time and time again
August 13, 2022
My daughter has Epilepsy but getting the medication that’s prescribed to her is an ordeal EVERY month. The surgery don’t read letters from the consultant so they don’t inform GPs of changes to medication meaning that when it’s time to order a prescription, the things you need most aren’t on the prescription because the Dr hasn’t put it on repeat.
Impossible to book an appointment
July 4, 2022
I am told to book an appointment every three months to have a B12 injection and every time I ring my surgery or try to book online I can't. To have any communication with the High Street Surgery in Lowestoft is next to impossible.
Wanted to arrange a non-urgent referral
June 6, 2022
I wanted to email my GP to ask them to refer me for a minor procedure, but as all of the 'appointments' for today are full, it prevents you from sending ANYTHING to the surgery. Whilst I appreciate that there are only a set number of 'appointments' each day, this wasn't for an appointment and could have been 'received' and dealt with at a later day/time.
Ok
May 16, 2022
You do not now have a consult/ask the practice for help online messaging. Always says fully booked from first thing in morning . On calling the surgery which I detest doing as you also have a very long time wait 30 mins plus I asked the receptionist the above question who told me go to ask the receptionist but guest what same Fully booked , all I want to know is where and how do I leave a message for help from the practice instead of all the options come back fully booked , it gets worse as time goes by to now leave a simple medical message rather then wait ages to speak to someone
No notice that I needed to provide a sample
February 22, 2022
Had a Blood test on 14th January, heard nothing until I rang in on 21st February to be told that a stool sample was required and requested on 25th January! No e-mail, phone call or letter has been received, no follow up was heard of. I was Totally unaware of any such request until I called. The receptionist told me as much as she could which included that there was something wrong with my bloods........but again until I asked I have not and still have not been fully informed. I await a call from my doctor on Friday 25th pm to explain. Not impressed at all with the recent service, which is a shame as we all rely on the NHS so much.
