High Street Surgery, Lowestoft
Feedback Rating
Based on 126 reviews
Reviews (126)
45 mins behind
February 21, 2022
Our appointment is 45 minutes behind today. It does not help when you work as had to take time off for this. When we went online to use the 'ask reception' section during surgery hours it said that the service was closed as have 'no more appointments'. As we did not want an appointment and it makes it seem like you can 'ask' something, this was a bit ridiculous. If no appointments, then that is fine, but why shut off other online services because we ended up having to ring instead, which seems to defeat the object of having online systems to help relieve the telephone lines.
Ongoing care
February 21, 2022
I have received ongoing care from the service, especially from the nursing team. We as a family have had a good service when we have needed it.
Access difficult when work
February 21, 2022
It is a system that does not work for those of us who work. When you are well enough to work but need to access the service, a phone call at no given time, just does not work. It is difficult to access the service when you work. I do feel they need to look at it and at least be able to give you an hour slot in the day to listen for your call.
Delayed access
February 21, 2022
Things just seem to be more delayed now. Access difficult to a GP who you end up seeing weeks later once seen/spoken to others first. Just feels they are delaying your access, and I am sure it is for good reason, but when you have a concern, that just makes it worse
No issues
February 21, 2022
I do not use the service very often, but when I need it, it works fine for me. I have only needed to see Nurses though and it could be more difficult if I felt I needed a GP appointment. I use the online system and get sent an appointment.
Appointment today
February 21, 2022
I am not a frequenter of the surgery. Seeing the GP today who I have not seen before. I put an online request in and have this appointment today, which is 8 days later. I did not get any call between that and feel for the issue I have 8 days is acceptable to me.
See a Locum
February 21, 2022
I was told that my GP ONLY now does telephone calls and no face to face. I have come in and had to see a locum. I was offered a call back from my GP but as you cannot give a time, and I work I opted to come in and see the locum. It just does not work well like this. Surely if an appointment can be given for you face to face, all you do is put you in for a call instead. It is not accessible for people who work and that must be not just here
Specific timeslot
February 21, 2022
It can be difficult when you work to answer the telephone, in fact, it can be impossible. I have missed it and then lose out on a 'appointment', then have to start all over again the next day. Do feel there needs to be a different approach for those who work and for those who do not.
Feel the waits are too long
February 21, 2022
When I used FOOTFALL on a Monday, I did not get a call back until the Friday, which is quite some time to wait. A blood test was requested in December and is only now happening (February), which seems ages to me. I was contacted to call and organise a medication review with pharmacist, I rang in and left a message, and finally 2 weeks on had it reviewed. As this was due to reaction to meds I was on, I felt that was too long and I was not told in the meantime whether to continue or stop with the meds.
Initial contact difficult
February 21, 2022
I have tried to use FOOTFALL online system, but I do not find it very helpful as you do not get a response very quickly. When you call, I do find most of the time the team are pretty abrupt, so I do avoid that and use the online system. I just feel it needs to be better.
