High Street Surgery, Lowestoft

Trying to get test results for second CT as lump found in the first one. Given different information every time I called. One receptionist even told me that my results where with the doctor and they wouldn’t be put online as the Dr had to speak to me about my results. Was told the Dr would call in next couple of days, still waiting. Went into the surgery Friday evening and was told my results hadn’t come in. I suffer with anxiety & depression and this has made it worse. Practice Manager will be getting a visit Monday morning.

4 days to receive a telephone call when you put a footfall in, ridiculous and complete lack of care.

The practice encourage you to complete and submit the online form for your issue. I have done this on several occasions. And received no response, for example I have completed the form for my daughter prescription milk powder due to an allergy. After two days I had had no response and had to call the practice only to discover no one had dealt with it.

My mum filled in the online form Tuesday 6th at 17.45 the request was’ mental health need to talk’ she got a message back Wednesday to say her GP would call or email on Monday 12th, my mum has a history of suicide attempts and rarely reaches out, when she does it is because she is in a bad place!! She has a lot of faith in her gp but she is slowly losing this as similar has happened before where she has felt like she is just a nuisance!! Quite frankly I don’t think this is good enough, I have spent hours trying to call the surgery myself but have been unable to make telephone contact with them!!

In April, my mum filled in the online form. The request was’ mental health need to talk’ she got a message back to say her GP would call or email, my mum has a history of suicide attempts and rarely reaches out, when she does it is because she is in a bad place!! She has a lot of faith in her GP but she is slowly losing this as similar has happened before where she has felt like she is just a nuisance!! Quite frankly I don’t think this is good enough, I spent hours trying to call the surgery myself but was unable to make telephone contact with them!!

I Have several underlying health issues, at the end of last week (friday) i received an invite for my covid jab from High Street Surgery via SMS, i logged in, but nowhere had anything available, plus, not feeling well, i decided to wait till sunday and book for monday /tuesday. I logged in on Sunday, to find that my invitation has been cancelled with no explanation as to why. so now, i have no alternative to totally shield till i get another invite- that is , if i actually get another one!!!! Poor show!!!!
Plus, was told by my cardiologist i have to have blood tests every 3 months and my surgery would contact me. so far, nothing, this has been over 18 months. Have tried on several occasions to get an appointment but to no avail. If only they had not turned off your reviews, mine would definitely be a ''does not recommend'

I have waited in pain for 10 days 3 times the receptionist said they will contact me and 3 times they have failed

My wife has emotionall unstable personality disorder (EUPD) and also Crohn's disease and I am concerned that when an emotional crisis occurs her GP is too slow in signing off her vital medication that she needs to support her in that moment, which could potentially short circuit any possible call out to the emergency services at that time. We have had a good experience with the mental health support staff based at Victoria House, but when my wife needs specific medication in a crisis she does not need to wait 2-3 days before they are signed off by the GP she needs them in that moment. This has happened more than once before, please can you highlight this concern with your GP's so that we do not get a repeat of this in the fuiture.

The experience with this being on line is saying that once you put in your request some one will contact you within 4 working hours.
When no-one phoned, I phoned the doctors and waited 20 mins for them to answer. I explained my situation and was told that the 4 hours is not something that they can deal with as that's not exactly true. I said I put in a request for a call back only to be told I wouldn't get one until the next day. They said if my symptoms get worse to call 111.

Very good and polite