High Street Surgery, Lowestoft
Feedback Rating
Based on 126 reviews
Reviews (126)
Never had any issues
November 12, 2019
I never had any issues with the service when it comes to the care they have shown me. I just have a suggestions, as I was unable to locate where I needed to be to see the Nurse as there are two seating areas. There are no signs for specific areas, however Nurses do come out and call you. I just felt as I was past my appointment time, that I was concerned that I may have missed it and was sitting in the wrong area.
I would be very open to using an 'online' system to potentially speak to a clinician, instead of ringing in.
I would be very open to using an 'online' system to potentially speak to a clinician, instead of ringing in.
High St Surgery
November 1, 2019
They do their best in the circumstances. More Doctors required.
High St Surgery
November 1, 2019
Doctors are excellent. Waiting times are abominable. I cannot get through until 3pm on the telephone. Too many people. Do not mind seeing nurse but need more GPs too.
Can never seem to get appointment
November 1, 2019
Ring up at 8 for a appointment that day line was busy after 40 minutes and 100 calls later still couldn't get through so had to go in to try get a appointment and obviously was told no appointments available even though I needed it ASAP for my 1 year old now have to wait for call back may change doctors surgery as this happens all the time
Receptionist would not book appointment
July 23, 2019
Went in to book a regular appointment. Receptionist refused and said I needed to ring tomorrow and make an on the day one. I told her I couldn't make phone calls so would have to walk up there and I was working tomorrow so can I just book a regular one, I don't need an on the day appointment. She flat out refused, said appointments were booked for 4 weeks so I needed to keep trying for an on the day one, the doors open at 8.20-8.30 and the phone lines open at 8am and seeing as she is refusing to book regular appointments, what are the chances of me getting one by trying 20-30mins are the phone lines have opened. I don't care if I have to wait 4 weeks for an appointment but she refused to book one. Isn't that literally her job, to book people in and she refused to do it.
Fast referral
July 10, 2018
Excellent surgery. I had referrals very quickly when I had a lump in my throat and other surgery required.
Generally pleased with care
June 7, 2018
Long time to wait for appointment.
Treatment was good
June 4, 2018
I had a heart attack in the Dec 2014, then triple bypass. I have nothing but good things to say about the treatment I have had since.
Lovely service - Friendly - Helpful
May 17, 2018
The nurse practitioner is always helpful when she comes in, nothing is too much for her. Staff find her helpful, professional and supportive. She is resident focused.
Friendly!
May 17, 2018
We work closely with High Street Surgery. I find the doctor very friendly and always able to help.
