High Street Surgery, Lowestoft
Feedback Rating
Based on 126 reviews
Reviews (126)
Better than previous surgery
January 30, 2018
I moved here when Marine Parade closed suddenly and we cannot fault them. We easily got an appointment today.
Lack of communication
January 29, 2018
We normally have a GP attending the home today and from a Tuesday onwards the surgery will not visit and say we have to wait for Thursday GP round, to then be told they no longer do Thursday rounds and only come out on Friday. We had no prior communication informing us of this.
Respectful doctor
January 26, 2018
The Dr attended Britton Court to see a resident who is known to be difficult as she has dementia, he was very respectful of this, did not rush, communicated everything to her and not to the staff member present at the time. He then came to visit another resident a few days later and just come to check on the lady whilst he was in the building.
Very caring doctor
January 26, 2018
The Dr visited Britton Court to see a resident, he then had to break the news to the gentleman's wife that he was 'End of Life'. He done this with such compassion and sensitivity. When he then left, the gentleman's wife commented on how lovely he was in the way he delivered this news
Good Surgery, appointments are tricky
January 8, 2018
Surgery is good overall. Find it difficult to get appointment.
Timing is awful
January 8, 2018
Not always running to time. Frustrating time getting appointments.
Fair but long wait for appointment.
August 14, 2017
I am finding that I have to wait longer for an appointment with my GP. Three weeks last time (it used to be sooner) unless it's an emergency!
Good. Nurse was excellent.
August 7, 2017
Service user attended the surgery to have her ears syringed. She has dementia and can get agitated when out of her familiar environment. The nurse was very patient, gentle and understanding of this. The appointment was delayed but this is to be expected at times. The service user commented that the nurse was "nice"
Fair but poor communication.
August 7, 2017
One of our service users has been prescribed antibiotics by out of hours GP as he has had a leg infection. Two days later we received different antibiotics for the same service user. We have rung the GP to inform him that our service user is already on antibiotics which he started two days ago with the instruction that he needs to finish the course. The High Street Surgery GP instructed us to stop the previous course and start the new one immediately. No communication.
Good
July 17, 2017
Have never had a problem getting an appointment. Feel comfortable with my doctor and always see the same doctor. Repeat prescriptions system is good.
