High Street Surgery, Lowestoft
Feedback Rating
Based on 126 reviews
Reviews (126)
Telephone waiting is understandable
January 23, 2020
As everyone is told to phone first thing if you'd like an appointment, it means you wait for quite some time and I understand that. I personally feel the system needs to change so there are various times to call. Get more people online booking for non emergency things. I believe however, that you cannot book for a GP online now, so they need to change that too, as non-emergency things tend to be long term conditions and for that you do want to see your own GP.
Taking longer to see GP..
January 23, 2020
It seems now you have to see nurses a few times about the same thing before you will get to see the GP, and for all that time you just worry. I have had that a couple of times where I did end up needing the GP to get to the bottom of the issue and ended up with hospital referral, which obviously was delayed due to unnecessary appointments with Nurses.
All good despite....
January 23, 2020
Apart from waiting times on the telephone, I find the surgery good. My 'registered' GP does not know me from Adam, but at the moment that is not an issue, as any GP can sort my issues out. Find the P.O.D difficult (fed back separately on this)
Helpful PPG member
January 23, 2020
Surgery today had a very helpful PPG member. I couldn't check myself into the screen as it was saying that I could not be checked in and need to see receptionist. The queue was very long and my legs are not very good, so I sat down and she got to the bottom of it. Unfortunately, it was totally my fault as I had the wrong day. Thank you to that lady for helping me.
Paramedic service here
January 23, 2020
I came in once to see the Paramedic initially and they were then able to refer me direct to the GP. I think that is an excellent idea to assist patients in putting their minds at rest and then access if needed to the GP. Very professional and prompt service. Thank you
Thoroughly recommend here
January 22, 2020
This surgery is amazing. I can thoroughly recommend it as they have looked after me so well through the years with various minor and a couple of major issues.
Wish to book online for children
January 22, 2020
It would be very helpful if you were able to book online for your children. I am not sure why. (CDO checked with PM and explained it is to do with data protection). I am sorry but that does not seem to make sense, as I call up and make appointments for them and only have to give the D.O.B, surely these are the same online questions/hoops you jump through so they know who are you.
I was 40th in the queue this morning, so with 2 little ones waiting on the telephone for that length of time is quite stressful, so please can we see how we can get this up and running.
I was 40th in the queue this morning, so with 2 little ones waiting on the telephone for that length of time is quite stressful, so please can we see how we can get this up and running.
Telephone waiting is frustrating
January 22, 2020
Getting through on the telephone is very difficult and frustrating. I had not realised there are more receptionists than visible at front desk, but it shows you how many people are ringing up and the level of need. Unfortunately, I am unable to use online services.
always good apart from last appointment
January 10, 2020
i care for my wife 24/7 and am prone to chest infections which does not help nor did the last doctor i saw who replaced dr (name removed). . Knowing this gave me a leaflet instead of meds that was before Christmas its now the 10th of January and im still ill.
Not seeing who I thought
November 12, 2019
I am not happy, as I booked to see a GP, yet I arrive today and I am seeing a Nurse Practitioner. I was on the 'phone for 20 minutes, then get here and there is a massive queue. (CDO asked if patient could use the new 'check-in' screen). - I do not know how to use it. The CDO explained the likely steps of using it- questions linked with D.O.B. and initial of Surname
