High Street Surgery, Lowestoft

Very efficient . Previously I was not impressed with my mother’s repeat medication as item always missing and the pharmacy I collect from was telling me surgery’s fault so I left an online message and they got back to me within half an hour and spoke to a helpful polite person who went through everything with me and relized it was pharmacy not requesting the correct medication and the person said she would inform pharmacy of this .
Also I messaged on behalf of my mother a request for a face to face app at home due to my mother’s mobility and again that day a nurse from surgery came out for visit and sorted the problem out and again very polite and professional . So overall would highly recommend this surgery .

Can't see doctor 3 weeks wait for phone appointment. Our doctor left and no one told us yet he called us on phone appointment

Found the surgery very supportive and vigilant about my ongoing cancer care with the hospital. My previous surgery refused a blood test for prostrate cancer (another in Lowestoft), because I had no symptoms. I changed to here 3 years ago and requested the test. Immediately this happened and they have been assessing me every since. I go in about every 3 weeks. They are lovely people. So, to clarify, the test did reveal that I needed treatment and if I had stayed at the other surgery, it would have been missed.

Asthma review letter came but unable to book as always full,,last year you could do a asthma review online and was a lot more simple than not getting a appointment and at least my records can be updated as it happens asthma controlled well.

After feeling very unwell for three days I spoke to the receptionist, in November, who said that I would receive a call the next morning. As luck would have it, and purely by chance, I felt better this morning BUT NO call was received that I was promised....most unsatisfactory. Plus after 8 days ordering a repeat prescription via the NHS POD and it being signed off I went to the chemist to find that the doctor had Not signed it off and had to wait another 30 mins for it to be done! Why does one system say one thing and yet the doctor had not signed it off? Its all the NHS. Why doesn't one system talk to the other and waste peoples time and the doctors when I had to chase for it....a prescription for my 94 year old for crying out loud. I feel very let down on this occasion, which is such a shame

This practice would prefer that you directed all medical issues to A&E rather than them. It is virtually impossible to get a face to face appointment with a doctor. There is no location on their website that will allow you to make an appointment and if you try to telephone the phone will just ring constantly without being answered. The 4 hour response time to an online enquiry is an absolute joke - 4 days at least (when they even bother to respond) would be more realistic. Very often when you try to book an appointment online you will get a message saying "THIS SURGERY IS NOW CLOSED" - at 10.00 in the morning!!! This must be the worst surgery that I have ever used and sadly I checked all the reviews before I registered and High Street Surgery didn't appear too bad which makes me wonder what on earth the other surgeries in the area are like. It appears that they are inundated with administration staff but have a distinct lack of doctors.

Phone early to get an emergency appointment, as have had a sore throat for over two weeks, to get told to book online, which I do but can’t get a call back for five days, so ridiculous

Always polite. Always helpful. On line prescription requests are dealt with promptly with an absolute minimum of fuss. Forms submitted to the surgery regarding health concerns were also dealt with promptly. The covid vaccination notifications were also dealt with efficiently. Big thank you to all the staff at this practice.

My husband called this morning and asked for an appointment as he has been in pain for a couple of weeks and was asked “do you have access to the internet” when It was confirmed we do he was told to fill in an online form. It was explained that he wanted a quick response and the receptionist proceeded to fill in the form whilst he was on the phone and then told him he would get a call within 48 hours. He was further told that if he didn’t answer the call when it did come then he would go to the bottom of the list and then have to wait for another day. I was under the impression that GPs could now make appointments for face to face without the need for electronic triage? Also, what is one supposed to do if the call comes when you are on the toilet or asleep because you have taken painkillers because you are in pain - sounds like it might be days before any real intervention might be made.

My husband called this morning and asked for an appointment as he has been in pain for a couple of weeks and was asked “do you have access to the internet” when It was confirmed we do he was told to fill in an online form. It was explained that he wanted a quick response and the receptionist proceeded to fill in the form whilst he was on the phone and then told him he would get a call within 48 hours. He was further told that if he didn’t answer the call when it did come then he would go to the bottom of the list and then have to wait for another day. I was under the impression that GPs could now make appointments for face to face without the need for electronic triage? Also, what is one supposed to do if the call comes when you are on the toilet or asleep because you have taken painkillers because you are in pain - sounds like it might be days before any real intervention might be made.