High Street Surgery, Lowestoft
Feedback Rating
Based on 126 reviews
Reviews (126)
fast
April 20, 2020
arived for appointment ]receved treatment very satisfied with rreatment many thanks
Things getting more difficult
March 11, 2020
The surgery is changing as there are only 2 main GP’s now. I can’t think last time I saw mine. I’m elderly with long term conditions and find I’ve learned st confidence in how they can take care of my needs now. I fully understand the pressures and quite honestly do not know how it can or will change,I’m just sharing how it affects me.
Heart failure diagnosis
February 5, 2020
I was diagnosed with heart failure - there was no real information given to me at the time apart from "take these tablets". I only knew about heart failure through my mum so I was aware of the British Heart Foundation and requested some info from them. My initial diagnosis was over the phone, and I then had an appointment the following week to take my blood pressure and be prescribed my meds. It would have been useful to at least have been given a leaflet or something in that appointment.
Otherwise I get good care here, good support from the Doctor. A lot of older people may just give up trying to get an appointment though as it's so difficult
Otherwise I get good care here, good support from the Doctor. A lot of older people may just give up trying to get an appointment though as it's so difficult
Access into the door
January 23, 2020
In a wheelchair it can be difficult to get into the building especially when the queue is out the door. All you need is another person in a wheelchair, or someone with a pram coming the other way and you have to back out and start again, which during the winter is a bit horrible.
Better than other places
January 23, 2020
With the amount of patients here, I thought it would be difficult as I came from a very busy surgery when I moved and it was a nightmare there to get an appointment with anyone, let alone GP. So I have been impressed with the service as I have accessed it pretty much anytime I have needed to, which has been about 5 times this last year.
Just not enough staff
January 23, 2020
There is nothing anyone can do beyond what they are trying to do, and that is to recruit more GP's. I work in the system and so fully understand the difficulty in getting permanent GP's as well as Nurse Practitioners. They have put systems in to try and make sure you see right person, and I personally feel that works well, though I know of others who do not like it, but when you do not have the staff there needs to be these things happen. I find them all so lovely, under really difficult pressure.
Didn't see who I thought I was
January 23, 2020
When I was booked in, I thought I was seeing a GP, but the screen suggests not. It makes me wonder what happens after you get off the phone, who decides to tell me I am seeing a Doctor and then changes it to a Nurse. The Professionals are very lovely, but back office staff, I feel now less confident in.
Queue is really bad
January 23, 2020
As the surgery is quite small, if you need something from reception, the queue ends up out the door. When it is cold it is not pleasant. The way the queue goes means that it blocks you from the screen to check-in, so that gets awkward too. Needs to be rethinked.
Cared for over the years
January 23, 2020
Have been under this surgery for a number of years and I have never had any reason to complain. If you are ill enough to need to see someone you always get in, in my experience. My ongoing condition gets seen by the same person, but this is booked in advance.
Book online for kids too
January 23, 2020
It would be handy to book online for my child. I know they do not allow it as I have asked, and they say it is due to data protection, but I would think that there is a way to sort this, as I do feel it would help the surgery as I am sure many parents are on the phone trying to get appointment for their children.
