Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Fair

June 28, 2016

I injured my shoulder in November 2015. Went to A& E where xray was taken, referred to physio because there was no progress. I was told I'd be referred to the orthopaedics. this didn't happen so I chased and they did refer me. I had an apt to see the consultant but only saw the registrar who didn't really say much. I had a scan after the appointment & I know they will be operating on the shoulder in May but I don't know many details. I'm hoping this will change today

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback, if you did not receive all the information that you feel you require for your procedure please give me a call on 01473 702101.

Fair

June 28, 2016

I had a heart attack and was told I would have a scan when I was discharged from hospital but 2 months later and I've not heard from them.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your feedback, if you would give me a call on 01473 702101 I can investigate further

Excellent

Rheumatology

June 28, 2016

Rarely have to wait long. My wife went straight in today

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback.

Excellent

Rehabilitation

June 28, 2016

The quality of care has been great. Timekeeping was excellent but I'm still waiting for the scan results from nearly 6 weeks. My GP is chasing. They are very good at explaining what is happenin

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for feeding back your experience to us, we try our upmost to ensure that patients have all the information they need regarding their care. I am concerned with the length of time it is taking to get your scan results, for me to look into this can you give me a call on 01473 702101

Excellent

Rheumatology

June 28, 2016

Care has been great over the years. I'm currently waiting to see my consultant which should have been in December but I've phoned and been told there are delays but I'm on the list

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to feedback to us, I would be interested to now more about your delay to see your consultant, can you give me a call on 01473 702101

Excellent

June 28, 2016

I'm visiting today for a pre-med check but come back next week to see the consultant. As I live in Mildenhall it's a lot of travelling and it would be better if the pre-med check could've been done at WSH

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your comments, I am unable to comment on why your pre med check was carried out at Ipswich without knowing your individual circumstances. I am sorry if caused you an inconvenience.

Excellent

June 28, 2016

The staff friendliness makes the department . If referred, you normally get seen within 6 months

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind comments regarding the staff at Ipswich Hospital.

excellent

Orthopaedics

June 28, 2016

Staff have been wonderful, patient & caring. I was originally given a 9.20 appointment but I have a carer in the morning

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your comment.

Good

Orthopaedics

June 28, 2016

Following an accident I was referred to orthopaedics. I've had new xrays done and will be coming back in 6 weeks for another checkup and xrays on my shoulder. They have kept patients informed about delays in appointments on tv screens. Cost of car parking is an issue as it's so expensive

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thanks you for taking the time to leave your comments, I hope your shoulder is on its way to a full recovery. I am pleased that information being displayed on the TV screens informing waiting times is of a benefit to patients by keeping them informed of waiting times.

Good

June 28, 2016

outpatient dept good

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, I will pass your comment son to the outpatient team.

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)