Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

poor

June 28, 2016

10.10.2014 Saw GMP Holbrook re memory loss
8.12.2014 Made a phone call to find out why we had not receivec an appointment
20.01.2015 rec'd phone call with appointment
29.01.2015 appointment with memory clinic with MichelleFord (3 months 3 weeks after referral)
11.02.2015 CT head scan
17.2.2015 Received apt for Hadleigh clinic
24.2.2015 Saw Dr. C.Everitt & prescribed Domebezil Hydro 5 mg daily
23.4.2015 M.F. phones to assess progress
15.5.2015 M.F. phones to increase Domebezil to 10 mg daily
28.5.2015 M.F phones to make appt. to make visit to Nine Oaks
22.6.2015 MF visits patient at her home

22.6.2016 There has been no contact for the past year and in 1 year 8 months the patient has not been seen by a consultant

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your comments, for me to investigate further can you please give me a call on 01473 702101.

excellent

Accident and emergency services

June 28, 2016

Made me feel better and helped me a lot with my health

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your feedback, I am please that the service you received has had a positive benefit to yourself, and I wish you a continued and full recovery.

Good

June 28, 2016

Nurse operation - explained fully what was happening throughout . operation carried out under local anaesthetic

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

It is great to hear when a patient has had a good experience at Ipswich Hospital and I hope you are making a speedy recovery. Many thanks for taking the time to leave your comments.

Poor

Paediatrics/children services

June 28, 2016

Other areas in the region have clear care pathways set out so you know what you need at each stage of a child's life. I have only got what we have got because I chase up services. The 4 years so far have been so stressful.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thanks you for leaving your feedback, patient pathways are ever evolving and we are always exploring ways to make them easier to navigate. Patient experience is a valued source of information when reviewing pathways and processes and we would welcome feedback on your experience. Please give me a call on 01473 702101.

Poor

Mental Health

June 28, 2016

The system is short of money I know. Something needs to be done for a better future. AS a SENCO I find the system in mental health extremely hard to navigate. Teaching in a class of 29 6 -8 year olds I have 9 (that I know of) with a need of help. Young carers some of them

Anonymous

excellent

Ophthalmology

June 24, 2016

I went in for an op recently but for the right reasons on the day they decided to change the treatment I was being given. The only problem is that the doctors & the hospital do not seem to communicate well as info about my meds had not been given to the consultant. the clinic is very busy and you do have to wait but the treatment has been great

Anonymous

excellent

Oncology

June 24, 2016

Nurses are absolutely brilliant. Treatment & care has been very good and the ongoing support can't be faulte

Anonymous

good

June 24, 2016

Just before xmas I went in to have a back operation. I was very shocked and surprised when I was discharged 2 days later. I didn't feel ready to go home as I hadn't even been able to go to the toilet on my own.
The consultant wouldn't give me an MRI scan on my back for some reason, but if I went privately and paid I would be able to have the MRI scan. I had the back op completed at Ipswich Hospital but don't understand why I had to go private for the MRI scan Private fees: £200 consultation, £400 for scan, £200 for results

Anonymous

Aware of my deafness and communication needs

Accident and emergency services

June 22, 2016

Overall, this was a good experience. The staff were fully aware of my deafness and communication needs. Information given was very clear. I just had to wait quite a while! (This was soon after the junior doctors strike)

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your comments, we are proud of the care we deliver at Ipswich Hospital and I am pleased that your expectations were met if not exceeded. I am sorry if you had to wait for your appointment and we are constantly working to reduce waiting times.

Stroke ward good

Stroke services

June 22, 2016

it's always been extremely helpful when we have needed attention.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback. We pride ourselves with the care that we provide and the team work that goes into this. I will forward your comments on the ward team who I am sure will be thrilled with this.

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)